Continuous Improvement Process Expert

Fresenius Medical Care; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Fresenius Medical Care is seeking a Continuous Improvement Process Expert for its GBS. The role drives CI across Contract Management and Commercial Excellence, embedding Lean Six Sigma and delivering measurable benefits through data-driven improvements.

The ideal candidate has 10+ years in Shared Services/GBS, a Black Belt, and hands-on experience with automation and data visualization tools. This is a global, regulated environment requiring strong stakeholder collaboration.

Qualifications

• Bachelor’s degree in engineering, data analytics, business, pharma or related field.
• Lean Six Sigma Black Belt is required.
• 10+ years in Shared Services/GBS with process improvement experience.

Responsibilities

• Drive CI and operational excellence across Contract Management and Commercial Excellence.
• Identify, prioritize, and execute improvement opportunities to reduce cycle time.
• Design and facilitate Kaizen and process improvement workshops.
• Establish governance, metrics, and review rhythms for sustained outcomes.
• Embed CI culture with Lean Six Sigma coaching and hands-on delivery.
• Partner with operations and leaders to standardize processes to global standards.

Skills

Facilitation

Stakeholder management

Analytical thinking

Data-driven mindset

Lean Six Sigma

Change management

Education

Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field

Lean Six Sigma Black Belt

Tools

Power Automate

Excel Macros

Power Query

Alteryx

Power BI/Tableau

Job description

Job Description

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Continuous Improvement Process Expert - GBS

About the Role

The Continuous Improvement (CI) Process Expert plays a critical role in advancing operational excellence across the Global Business Services (GBS) organization. This role drives the CI agenda across Contract Management and Commercial Excellence teams, enabling higher efficiency, quality, standardization, and value delivery in a regulated medical devices environment.

Working closely with the GBS Continuous Improvement Global Leader and the respective functional Tower Lead, this role is accountable for embedding CI into day-to-day operations, building sustainable capabilities, and delivering measurable business outcomes.

Key Responsibilities

Drive Continuous Improvement & Operational Excellence

• Identify, prioritize, and execute improvement opportunities across Systems and Processes of Contract Management and Commercial Excellence teams (supporting the US sales team)
• Lead CI initiatives focused on cycle time reduction, process efficiency, quality, and service performance.
• Design and facilitate Kaizen and process improvement workshops; ensure disciplined execution and benefits realization.
• Establish project governance, performance metrics, and review rhythms to ensure sustained outcomes.
• Partner with operations and functional leaders to standardize and simplify processes aligned with global standards and compliance requirements.
• Embed a strong CI culture through Lean Six Sigma coaching, mentoring, and hands‑on project delivery.
• Act as a trusted CI advisor, enabling data-driven decision-making for operations and the business

Digital Enablement & Automation

• Identify and deploy opportunities using low-code/no-code automation and analytics tools to drive efficiency.
• Hands‑on use of tools such as Excel Macros, Power Automate, Power Query, Alteryx (or similar workflow tools).
• Collaborate with IT and digital teams to integrate automation into end-to-end process improvements.

Visualization & Data Insights

• Develop and leverage basic dashboards and visualizations using Power BI or Tableau to support performance tracking and insights.
• Promote data-driven culture through simple, effective reporting solutions.

Innovation, Ideation & Stakeholder Collaboration

• Drive ideation programs to encourage employee participation and ownership of improvements.
• Translate ideas into actionable plans with clear benefit tracking.
• Regularly report progress and impact to CI leadership and site stakeholders.
• Collaborate across global GBS teams, functional heads, and site leadership.

Qualifications

Education & Certifications

• Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field
• Lean Six Sigma Black Belt (Required)

Experience

• 10+ years in Shared Services/GBS, with 2-4 years in Process improvement/ Operational Excellence roles
• Exposure in supporting Sales/ Marketing/ Customer ops teams is a plus

Skills & Competencies

• Strong facilitation, coaching, and stakeholder management capabilities.
• Hands‑on experience with automation tools (Power Automate, Excel Macros, Power Query, Alteryx or similar)
• Working knowledge of data visualization (Power BI/Tableau)
• Strong analytical, problem-solving, and data-driven mindset
• Effective stakeholder management, facilitation, and collaboration skills
• Understanding of Lean, CI methodologies, and change management

Key Attributes

• Passion for driving change and measurable business impact
• Results-oriented with a “no-limits” mindset
• Comfortable in a fast-paced, global, regulated environment
• High ownership, resilience, and ability to balance strategy with execution