Continuous Improvement Process Expert

CH01 CHE Fresenius Medical Care (Schweiz) AG; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Fresenius Medical Care is seeking a Continuous Improvement Process Expert – GBS to advance operational excellence in its Global Business Services teams. You will embed CI into day-to-day operations, lead workshops, and drive data-driven improvements across contract management and commercial functions.

要求具备Lean Six Sigma Black Belt和10+年GBS经验，熟练使用Power Automate、Excel Macros、Power Query及可视化工具Power BI/Tableau，能在快速、受监管的环境中推动变革。

Qualifications

• Bachelor’s degree in engineering, data analytics, business, pharma, or related field.
• Lean Six Sigma Black Belt (Required).
• 10+ years in Shared Services/GBS, with 2–4 years in Process improvement/Operational Excellence; exposure to Sales/Marketing/Customer ops is a plus.
• Strong facilitation, coaching, and stakeholder management; hands-on automation with Power Automate, Excel Macros, Power Query, Alteryx; data visualization with Power BI/Tableau; Lean/CI methodologies and change management.

Responsibilities

• Drive Continuous Improvement & Operational Excellence across CI opportunities for Contract Management and Commercial Excellence.
• Lead CI initiatives focusing on cycle time reduction, process efficiency, quality, and service performance.
• Design and facilitate Kaizen and process improvement workshops; ensure benefits realization.
• Embed a CI culture through Lean Six Sigma coaching and hands-on project delivery.

Skills

Facilitation

Coaching

Stakeholder management

Data-driven mindset

Analytical thinking

Education

Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field

Lean Six Sigma Black Belt

Tools

Power Automate

Excel Macros

Power Query

Alteryx

Power BI

Tableau

Job description

Job Description Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No‑Limits Mindset and Results Oriented.

Continuous Improvement Process Expert – GBS

The Continuous Improvement (CI) Process Expert plays a critical role in advancing operational excellence across the Global Business Services (GBS) organization. This role drives the CI agenda across Contract Management and Commercial Excellence teams, enabling higher efficiency, quality, standardization, and value delivery in a regulated medical devices environment. Working closely with the GBS Continuous Improvement Global Leader and the respective functional Tower Lead, this role is accountable for embedding CI into day‑to‑day operations, building sustainable capabilities, and delivering measurable business outcomes.

Key Responsibilities

• Drive Continuous Improvement & Operational Excellence
  Identify, prioritize, and execute improvement opportunities across Systems and Processes of Contract Management and Commercial Excellence teams (supporting the US sales team). Lead CI initiatives focused on cycle time reduction, process efficiency, quality, and service performance. Design and facilitate Kaizen and process improvement workshops; ensure disciplined execution and benefits realization. Establish project governance, performance metrics, and review rhythms to ensure sustained outcomes. Partner with operations and functional leaders to standardize and simplify processes aligned with global standards and compliance requirements. Embed a strong CI culture through Lean Six Sigma coaching, mentoring, and hands‑on project delivery. Act as a trusted CI advisor, enabling data‑driven decision‑making for operations and the business.
• Digital Enablement & Automation
  Identify and deploy opportunities using low‑code/no‑code automation and analytics tools to drive efficiency. Hands‑on use of tools such as Excel Macros, Power Automate, Power Query, Alteryx (or similar workflow tools). Collaborate with IT and digital teams to integrate automation into end‑to‑end process improvements.
• Visualization & Data Insights
  Develop and leverage basic dashboards and visualizations using Power BI or Tableau to support performance tracking and insights. Promote data‑driven culture through simple, effective reporting solutions.
• Innovation, Ideation & Stakeholder Collaboration
  Drive ideation programs to encourage employee participation and ownership of improvements. Translate ideas into actionable plans with clear benefit tracking. Regularly report progress and impact to CI leadership and site stakeholders. Collaborate across global GBS teams, functional heads, and site leadership.

Qualifications

• Education & Certifications Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field
• Lean Six Sigma Black Belt (Required)
• Experience 10+ years in Shared Services/GBS, with 2–4 years in Process improvement/ Operational Excellence roles Exposure in supporting Sales/ Marketing/ Customer ops teams is a plus
• Skills & Competencies Strong facilitation, coaching, and stakeholder management capabilities. Hands‑on experience with automation tools (Power Automate, Excel Macros, Power Query, Alteryx or similar) Working knowledge of data visualization (Power BI/Tableau) Strong analytical, problem‑solving, and data‑driven mindset Effective stakeholder management, facilitation, and collaboration skills Understanding of Lean, CI methodologies, and change management
• Key Attributes Passion for driving change and measurable business impact Results‑oriented with a “no‑limits” mindset Comfortable in a fast‑paced, global, regulated environment High ownership, resilience, and ability to balance strategy with execution Creating a future worth living.

About the Company

For patients. Worldwide. Every day. Fresenius Medical Care is the world’s leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high‑quality products as well as innovative technologies and treatment concepts.