Quality & Continuous Improvement Senior Specialist

Abb Global Business Services And Contracting; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Abb Global Business Services And Contracting in Bengaluru seeks a seasoned CI/Lean professional to drive operational excellence across multiple processes. You will design and lead end-to-end CI initiatives, size benefits, manage delivery, and ensure sustainment with robust governance.

The role requires a Lean Six Sigma Green Belt or higher, strong data-driven mindset, and the ability to engage diverse stakeholders. Experience with SAP/S4HANA is preferred.

Qualifications

• Strong experience in CI / Lean / Operational Excellence roles with in-depth knowledge of CI methodologies and structured problem solving.
• Lean Six Sigma Green Belt required (or higher). Agile and/or Project Management certification is an advantage.
• Proven capability to manage CI initiatives end-to-end, including benefits sizing, delivery execution, and sustainment.
• Demonstrated track record of delivering measurable CI outcomes (quality, cycle time, productivity, cost) with sustained benefits.
• Experience running CI governance and managing an improvement pipeline (cadence, prioritization inputs, RAID, milestone tracking, benefits reporting).
• Working understanding of finance process controls and compliance considerations (auditability, approvals/workflows, segregation of duties impacts).
• Finance domain fluency in at least one tower: P2P or O2C or R2R (cross-tower understanding is an advantage).
• Strong analytical mindset with ability to use data and operational KPIs to drive improvements (process mining/analytics exposure is an advantage).
• Excellent communication and presentation skills with ability to engage a diverse group of stakeholders, managers, and subject matter experts.
• Bachelors degree required; Masters degree is an advantage.

Responsibilities

• Lead CI initiatives end-to-end, including benefits sizing, delivery execution, and sustainment.
• Govern CI governance and manage an improvement pipeline (cadence, prioritization inputs, RAID, milestone tracking, benefits reporting).
• Apply data and KPIs to drive improvements; utilise process mining/analytics where applicable.
• Engage stakeholders and present findings to diverse groups of managers and SMEs.
• Develop and maintain finance process controls and compliance considerations.

Skills

CI/Lean/OpEx

Lean Six Sigma Green Belt

Agile/PM cert

End-to-end CI management

Data-driven improvement

KPI analysis

Stakeholder management

Excel/PowerPoint

SAP/S4HANA knowledge

Education

Bachelor's degree

Master's degree preferred

Tools

SAP/S4HANA

Job description

You will be mainly accountable for:

• Strong experience in CI / Lean / Operational Excellence roles with in-depth knowledge of CI methodologies and structured problem solving.
• Lean Six Sigma Green Belt required (or higher). Agile and/or Project Management certification is an advantage.
• Proven capability to manage CI initiatives end-to-end, including benefits sizing, delivery execution, and sustainment.
• Demonstrated track record of delivering measurable CI outcomes (quality/right-first-time, cycle time, productivity, cost) with sustained benefits.
• Experience running CI governance and managing an improvement pipeline (cadence, prioritization inputs, RAID, milestone tracking, benefits reporting).
• Working understanding of finance process controls and compliance considerations (auditability, approvals/workflows, segregation of duties impacts).
• Finance domain fluency in at least one tower: P2P or O2C or R2R (cross-tower understanding is an advantage).
• Strong analytical mindset with ability to use data and operational KPIs to drive improvements (process mining/analytics exposure is an advantage).
• Excellent communication and presentation skills with ability to engage a diverse group of stakeholders, managers, and subject matter experts.
• Bachelors degree required; Masters degree is an advantage.
• SAP working knowledge preferred; S/4HANA knowledge/exposure strongly preferred.

Background for the role:

• 68 years of relevant experience; 10 years overall work experience preferred.
• Strong stakeholder management and facilitation skills; able to lead workshops and drive decisioning across cross-functional teams.
• Demonstrated discipline in CI governance and execution (cadence, RAID, milestone tracking, benefits reporting).
• Data-driven approach to improvement using operational KPIs; advanced Excel/PowerPoint skills.
• Ability to operate in a fast-paced environment with multiple parallel initiatives; strong ownership and execution rigor.