Content Manager

Radical Minds; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Radical Minds is seeking a Content Creator / Content Manager to own content across our Contact Center, CX and AI product portfolio. You will craft clear, business-focused messaging for enterprise customers, including product pages, brochures, case studies and whitepapers.

The role requires deep experience in B2B SaaS content and technical documentation. You will collaborate with Product, Marketing and Engineering teams to ensure consistency and impact across websites, sales enablement and

Qualifications

• 8+ years of experience in content creation and management for B2B SaaS products.
• Ability to translate complex technology into clear, business-oriented messaging for CXOs and operations leaders.
• Experience with product documentation, whitepapers, case studies, and sales enablement content.

Responsibilities

• Create and manage product content across enterprise Contact Center, CX, and AI products.
• Develop product pages, brochures, case studies, whitepapers, blogs, and technical docs.
• Produce ROI messaging, value propositions and solution briefs for enterprise customers.

Skills

Content strategy

Technical writing

B2B SaaS

Enterprise communications

Education

Diploma/Graduate

Tools

CMS

Documentation tools

Job description

Job Description Content Creator / Content Manager

B2B SaaS | Contact Center | Conversational AI | Product Documentation

Job Title: Content Creator / Content Manager

Department: Product / Marketing / Corporate Communications- RMT Engineering

Location: Gurgaon

Employment Type: Full-Time

Reporting To: Head of Product / Marketing / Business Head

Experience: Preferably 8+ years

Education: Diploma / Graduate in any discipline; Engineering or Technology background preferred

1. Position Overview

We are looking for an experienced, highly articulate and technically capable Content Creator / Content Manager to own and manage content across our portfolio of enterprise Contact Center, Customer Experience and AI-powered products.

• Corporate and product websites
• Product pages and feature pages
• Solution brochures
• Product presentations
• Sales and pre-sales material
• Case studies and success stories
• Whitepapers and industry reports
• Blogs and thought-leadership articles
• Technical newsletters
• Product documentation
• User guides and manuals
• Standard Operating Procedures (SOPs)
• Knowledge Base articles
• FAQs
• Release notes and product updates
• Product launch communication
• Internal training and enablement material

The ideal candidate must understand how to convert complex technology and product capabilities into simple, compelling and business-oriented communication that appeals to enterprise customers, CXOs, Contact Center Heads, CIOs, CTOs and Operations leaders.

The position requires strong experience in B2B SaaS, Enterprise Software, Contact Center Technology, CRM, AI, automation, Conversational AI, Customer Experience or related technology domains.

Current market expectations for comparable B2B SaaS content roles emphasize product positioning, customer-focused messaging, website and solution content, case studies, whitepapers, sales enablement, technical documentation and performance measurement.

2. Product Portfolio

The Content Creator / Content Manager will be responsible for developing and maintaining content for products such as:

Contact Center & Customer Experience Products

• AI-enabled IVR
• Contact Center Dialer
• Predictive Dialer
• Progressive Dialer
• Preview Dialer
• CRM
• Agent Dashboard
• Supervisor Dashboard
• Contact Center Analytics
• Reporting and MIS
• Campaign Management
• Workforce and Productivity Management

AI & Automation Products

• AI Voice BOT
• Conversational Voice AI
• Chat BOT
• WhatsApp BOT
• Email BOT
• AI-enabled Customer Support Automation
• AI-based Quality Management
• Automated Interaction Analysis
• Knowledge Management System
• Agent Assist
• Generative AI-based customer interaction solutions

Omnichannel & Digital Engagement

• WhatsApp
• Email
• Chat
• Voice
• IVR
• Social and digital customer interaction channels
• Omnichannel customer engagement platforms

The person must develop a strong understanding of the complete product ecosystem and how these products work individually as well as together as an integrated Customer Experience / Contact Center / AI Automation platform.

3. Key Roles and Responsibilities

A. Product Content Creation

Develop clear, persuasive and technically accurate content for every product in the company's portfolio.

This includes:

• Product overview pages
• Product descriptions
• Feature descriptions
• Capability documents
• Product brochures
• Solution briefs
• Use cases
• Industry-specific solutions
• Product FAQs
• Product comparison documents
• Competitive differentiation content
• Customer benefit statements
• Value propositions
• ROI and business outcome messaging

The candidate