Content Developer II

Concentrix; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

Concentrix is seeking a Content Developer II to design and develop engaging training content for adult learners across online, hybrid, and in-person formats. You will craft storyboards, scripts, assessments, and facilitator guides using industry-standard tools, while collaborating with SMEs and project managers to ensure timely, accessible, and impactful learning experiences.

The role emphasizes applying ADDIE/SAM, delivering high-quality content, and leveraging AI-assisted prototyping to

Qualifications

• 3–5 years in Instructional Design within corporate L&D or eLearning.
• Experience designing courses for adult learners across online, hybrid, and in-person delivery.
• Strong grounding in ADDIE/SAM and adult learning principles.

Responsibilities

• Develop training material tailored to target audiences and learner profiles.
• Create engaging content using Articulate SL 360, Rise 360, Vyond and similar tools.
• Apply instructional design models to structure learning experiences across modalities.
• Create storyboards, scripts, assessments, facilitator guides, and job aids.
• Collaborate with SMEs and project managers to ensure quality and timely delivery.
• Incorporate SME and user feedback to improve content; ensure WCAG accessibility compliance.

Skills

Instructional Design

Adult Learning Principles

eLearning Development

Storyboard & Script Writing

Storyline Rise Captivate Vyond

Assessments & Quizzes

AI Tools Prompting

Education

Bachelor's or Master's degree

Tools

Articulate Storyline 360

Rise 360

Captivate

Camtasia

Vyond

Synthesia

Copilot / ChatGPT / Claude

Job description

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Title

Content Developer II

Role and Key Responsibilities

• Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies.
• Develop engaging and learner-centered content using tools such as Articulate SL 360 and Rise 360, Vyond, and similar tools.
• Apply instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) to structure learning experiences across various modalities—eLearning, instructor‑led, virtual, and blended.
• Create storyboards, scripts, assessments, facilitator guides, and job aids, etc.
• Collaborate with SMEs and project managers to ensure content accuracy, relevance, and deliver quality deliverables within defined timeliness.
• Incorporate SME/user feedback to continuously improve learning content.
• Ensure accessibility and inclusion in all content per WCAG or equivalent standards.

Key Skills and Knowledge

• 3–5 years of experience in Instructional Design within corporate Learning & Development, eLearning, or workforce upskilling environments.
• Proven experience designing and developing courses and curricula for adult learners across online, hybrid, and face‑to‑face delivery modes.
• Strong grounding in instructional design models and adult learning principles, with hands‑on experience using ADDIE and/or SAM.
• Demonstrated ability to create clear storyboards, structure content logically, and design formative and summative assessments that measure learning outcomes.
• Proficiency with eLearning authoring and multimedia tools such as Articulate Storyline 360, Rise 360, Captivate, Camtasia, Vyond, Synthesia, or similar platforms.
• Skilled in developing interactive, learner‑centered content that maintains flow, applies instructional principles, and drives behavior change on the job.
• Knowledge of accessibility and inclusive design standards (e.g., WCAG, Section 508) and how to apply them in digital learning.
• Ability to use AI tools (e.g., Copilot, ChatGPT, or Claude), prompt engineering for rapid content prototyping, ideation, quiz generation, and workflow efficiency while maintaining instructional quality.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
• Strong skills in creating polished learning materials and presentations using tools such as MS PowerPoint and MS Word.
• Proven ability to manage multiple projects and stakeholders, prioritize tasks, and meet deadlines in a fast‑paced environment.

Educational qualification

Any Graduate or Masters