Consultant - Training & Quality

Gus Education (India) Llp; India; On-site; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

Medical insurance

Cab facilities

Generous leave policy

Job summary

GUS Education India (GEI) seeks an experienced Inside Sales Process Trainer to design, deliver, and evolve training programs for our inside sales teams. The role focuses on onboarding, process and product training, and developing sales capabilities to drive performance and revenue growth.

The trainer will create engaging content, assess training effectiveness, and partner with sales leaders and L&D to ensure programmes stay current and impactful.

Qualifications

• Bachelor's degree in any discipline is mandatory.
• Certifications in Sales and Training Facilitation are required.
• Strong grounding in instructional design, assessment, development and evaluation.

Responsibilities

• Design and implement comprehensive training programs for telesales and inside sales teams.
• Develop engaging training plans, materials, and playbooks tailored to needs.
• Lead onboarding programs covering process, product, and sales effectiveness.

Skills

Exceptional Communication Skills

Facilitation Expertise

Training Program Development

Patience and Supportiveness

Team Collaboration

Process Improvement Mindset

Analytical & Critical Thinking

Adaptability & Learning Agility

Education

Bachelor's degree

Certifications in Sales and Training Facilitation

Professional certifications (ATD, CPTD, DDI)

Tools

LMS platforms

eLearning tools

Job description

GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

We are seeking an experienced and dynamic Inside Sales Process Trainer to design, deliver, and continuously enhance training programs for our inside sales teams. This role will focus on new hire onboarding, process and product training, conceptual learning, and sales development programs. The trainer will be responsible for creating engaging training experiences, assessing training effectiveness, and supporting the sales team with tools and knowledge to consistently achieve performance goals.

JobPurpose

The primary purpose of the Inside Sales Process Trainer role is to enhance the effectiveness of the inside sales teams by delivering impactful training programs that build product knowledge, sales process expertise, and customer engagement skills.

The role ensures new hires are successfully onboarded and existing teams continuously improve on Process and Product. By identifying training needs, developing relevant content, and measuring outcomes, the trainer drives performance improvement, strengthens sales capability, and supports the organization in achieving its revenue and growth objectives.

Organizational Structure

DIRECTOR/SR DIRECTOR

MANAGER Global L&D

Senior Trainer

Key Responsibilities

Develop and Deliver Training Programs: Design and implement comprehensive training programs that effectively teach telesales and inside sales teams how to sell products and services.

Create Engaging Training Plans: Develop interactive and easy-to-follow training materials, plans, and playbooks tailored to business needs and learner profiles.

New Hire Training: Lead structured onboarding programs covering process, product, and sales effectiveness training for new hires.

Provide Ongoing Support: Offer continuous guidance to the telesales team, answering questions, providing expert coaching, and ensuring sales performance improvement.

Monitor and Assess Performance: Track training effectiveness, assess individual/team performance, and implement strategies for continuous improvement.

Training Needs Identification: Conduct needs assessments, analyze performance gaps, and recommend targeted training interventions.

Content Development: Collaborate with sales leaders and L&D teams to create or refine training materials, e-learning modules, and process documentation.

Stay Informed on Industry Trends: Keep up with the latest sales techniques, industry innovations, and best practices, ensuring training content remains relevant and competitive.

Process & Capability Enhancement: Apply process improvement, adult learning principles, and innovative training techniques to maximize learning outcomes.

Skills and Qualifications

Qualification

Bachelor's degree in any discipline (mandatory)

Certifications in Sales and Training Facilitation.

Strong grounding in instructional design principles (assessment, development, evaluation).

Professional certifications (ATD, CPTD, DDI, Sales/Operational Methodology). Preferred

Skills

Exceptional Communication Skills: Ability to convey complex information clearly, concisely, and dynamically in both virtual and in-person settings.

Training & Facilitation Expertise: Excellent facilitation skills, with proven ability to create engaging learning environments using creative training techniques.

Passion for Development: Genuine enthusiasm for helping individuals and teams grow in their sales careers.

Training Program Development: Experience in developing a variety of training programs using multiple delivery methods (classroom, e-learning, workshops, simulations).

Patience and Supportiveness: Strong coaching mindset, with the ability to provide constructive feedback in a motivating way.

Team Collaboration: Experience working within cross-functional teams, fostering collaboration, and aligning training goals with organizational priorities.

Process Improvement Mindset: Skilled in business transformation, problem solving, team building, and applying adult learning principles.

Analytical & Critical Thinking: Strong ability to analyze performance data, identify training opportunities, and implement targeted solutions.

Adaptability & Learning Agility: Capable of quickly understanding new, complex products, processes, and technologies.

People & Stakeholder Management: Ability to build strong professional relationships with employees and leaders across all levels.

Relevant

Experience

Essential: Minimum of 8–10 years’ experience in sales with 5+ years in sales training, program facilitation, and development.

Good to Have:

Expertise in instructional design and adult learning methodologies.

Experience with eLearning tools, LMS platforms, and virtual training technologies.

Knowledge of diversity, equity, and inclusion (DEI) training practices.

GUS Values

The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.

GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.

At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.

This role is a full-time position with a competitive salary and benefits package.

The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.

To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.

The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.