Consultant - Communication Training

IndiGo; Gurugram District; On-site; INR 480,000 - 640,000; Full time

Job summary

IndiGo is seeking a training professional to design and deliver communication training for Cabin Attendants, AO&CS, and Flight Ops staff. The role involves conducting needs analyses, developing training materials, and ensuring manuals are current.

You will participate in pre-hire and on-boarding sessions and may travel to stations to deliver programs. The candidate should facilitate effective training, manage certifications, and coordinate with HR for interview phases.

Qualifications

• Articulate and communicate ideas accurately, appropriately, and effectively.
• Draft and/ or edit/ improve and approve written content (including airport/inflight announcements). Writing skills are critical for this profile.
• Availability to be available at short notice based on business requirements.
• Engage team members to create healthy relationships to foster learning and work environment.
• Conduct periodic training needs analysis for voice skills across the organization.
• Meet defined communication training & certification targets for operational Cabin Crew and Customer Service Staff.
• Ensure company manuals pertaining to voice training & announcements are updated.

Responsibilities

• Conduct training needs analysis for voice skills across the organization and develop training solutions.
• Deliver and monitor training programs for Cabin Attendants and Airport Operations staff.
• Prepare and rollout communication training for new hires (IFS and AO&CS) when required.
• Develop visual and audio training aids and review efficacy of learning trends.
• Travel to deliver station-specific/regulatory training and participate in audits/job shadowing.
• Support corporate training programs and advanced customer service initiatives.

Skills

Communication Skills

Writing Skills

Flexibility

People Skills

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Communication Skills:must be able to articulate and communicate your ideasaccurately, appropriately, and effectively.

Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.

Flexibility: must be able to make yourself available at short notice based on the requirement of the business.

People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment.

Conduct periodic training needs analysis for voice skills across the organization. Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization. Illustrate needle movement w.r.t trainee capability on communication skills post training (via certification).

Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff.

Conduct Pre-Hire training (as required) with a 80% batch conversion at the final round of interviewConduct Communication Training for the Flight Operations team (as required & planned with them).

Ensuring the Company Manuals pertaining to voice training & announcements are updated.

Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff.

Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport OperationsTravel to deliver station specific/ regulatory training (as well as audit/job shadowing - if necessary).

Upskill & develop self on related professional skillsResearchand develop training visual aids, audio aids, and reviewing efficacy of the current trends in learning technology.

To facilitate (as required) communication training for new hires (IFS and AO&CS)To facilitate (as required) corporate training programsWill participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS

Willing to work rotational shifts including weekends.

Additional information

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’

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