Executive - Inflight Services - MAA

IndiGo; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IndiGo is seeking an Executive at the Base to oversee day-to-day Cabin Crew operations during the shift, driving efficiency and ensuring adherence to safety and operational standards. The role emphasizes strong leadership, timely reporting, and collaboration across departments to manage delays and roster needs.

The candidate should have 10+2 and at least four years of flying or related experience, including two years in a supervisory role, or five years in a similar role with another airline.

Qualifications

• Minimum of 10+2 and four years of flying or overall experience, with at least two years in a supervisory role.
• Five years in a similar role at another airline is acceptable.

Responsibilities

• Act as duty in-charge and ensure cabin crew report in time.
• Ensure crew have completed mandatory pre-flight medical checks and share critical operations updates.
• Collaborate with Crew Control, Crew Scheduling, Training, Catering, and other departments to address delays, rosters, and technical issues.
• Drive efficiency in the briefing cycle, improve on-time performance (OTP), and meet KPIs.

Skills

Communication

MS Office

People management

Analytical skills

Time management

Education

10+2

Tools

MS Office

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Reports To : Base Head or Manager at their respective Base

Minimum Qualifications: 10+2 and Minimum of four years of flying or overall experience, out of which minimum of 2 years in a supervisory role Or · Five in a similar role from other Airlines

Job Overview : Executive at the Base is responsible for the day-to-day Cabin Crew operations during his/her shift. This profile is responsible for Cabin Crew Operations and required to drive excellence in the respective unit by promoting efficiency and best results at the Base.

Responsibilities and Duties

• Act as a duty in-charge (as may be applicable) Ensure cabin crew reports in time
• Crew has performed mandatory pre-flight medical check requirements
• Share any critical operations related updates and special briefings as may be required
• Operating Crew is in possession of mandatory documents and recent circulars

b) To ensure cross departmental functions and work in collaboration with operational departments (Crew Control, Crew Scheduling, Training, Catering, etc.) to provide input on issues such as flight delays, roster needs, technical issues. Ensure these are effectively communicated and understood by crew

c) Total responsible in driving efficiency in the Briefing cycle and achieve expected KPI

d) Consistently driving towards improving OTP (on time performance) and weekly performance numbers

e) Be part of development and implementation of new projects by supporting all operational requirements. Have an open mind to align with the changing business needs

f) Assist in creating procedures, policies and guidelines in line with corporate policies and IFS standards to ensure fair and consistent management of Cabin Crew performance

g) Set attendance statistics and ensure accountability for achieving these results are met and implement effective solutions for all categories (Sickness, Absences, Code of Conduct)

h) Support and promote a culture of safety and security within the In-Flight Services Department

i) Ensuring all costs are kept within IFS department budget and align with company goals

j) Offer recommendations and assistance to Base Head & Manager’s in relation to the development of departmental manuals and other areas, in line with the changing needs of the business

k) To be on-call when required to make decisions to minimize operational disruption whilst taking into consideration crew welfare

l) Drive optimization and team utilization by planning effective rosters and ensuring Crew traffic are covered and avoid any disruptions m) Constant self-development and enhancing self-skillset as desired by the role and for growth

n) Ensure by self that Flight reports are filled in time by their respective base leads o) Additionally, he/she would be responsible for safety related duties as defined for IndiGo personnel in safety policy, Section 9 of OPM, Para 9.2.7 and 9.3.3 (as applicable)

Interpersonal Skills

a) Able to drive objective based discussion

b) Exhibit strong written and verbal communication skills

c) Well-developed analytical and problem solving skills

d) People management and leadership skills

e) Should to be excellent at MS Office: Excel/ MS Word/ Power Point

f) Excellent command of the English language – Written and Spoken g) Excellent at time management skills and multi-tasking Core Success Competencies, Effective Communication, Planning / Organizing, Effective Decision Making, Analytical and Problem Solving, Business acumen / Reports, Coaching / Mentoring

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’

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