Senior Executive - Inflight Services

IndiGo; Delhi; On-site; INR 650,000 - 900,000; Full time

Job summary

IndiGo, India's largest passenger airline, is seeking a Sr. Executive - IFS to manage day-to-day cabin crew operations during shifts at the Delhi base.

You will ensure operational efficiency, compliance, and timely flight reporting. You will coordinate with Crew Control, Scheduling, Training, and Catering to address delays, roster needs, and technical issues; drive efficiency in briefings and improve OTP and weekly metrics.

Qualifications

• 10+2 or equivalent qualification required.
• Experience in cabin crew operations or related airline roles preferred.
• Excellent written and spoken English; strong communication skills.
• Proficient in MS Office applications (Excel, Word, PowerPoint).

Responsibilities

• Act as duty in‑charge during shifts to ensure on‑time reporting.
• Coordinate with Crew Control, Scheduling and Training teams.
• Monitor attendance, absences, and disciplinary issues.
• Support in creating procedures and guidelines aligned with IFS standards.
• Assist in improving OTP and KPIs.

Skills

Leadership

Communication

Analytical thinking

MS Excel

MS Word

PowerPoint

English proficiency

Education

10+2

Tools

MS Excel

MS Word

PowerPoint

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Job Title: Sr. Executive - IFS

Reports To: Base HeadMinimum Qualification: 10+2

Role Summary

Responsible for day‑to‑day Cabin Crew Operations during the shift, ensuring operational efficiency, compliance, coordination with cross‑functional teams, and delivery of key performance indicators at the Base.

Key Responsibilities

• Act as duty in‑charge (as applicable) and ensure on‑time cabin crew reporting.
• Verify completion of mandatory pre‑flight medical checks.
• Provide critical operational updates and special briefings.
• Ensure crew carry mandatory documents and latest circulars.
• Coordinate with Crew Control, Scheduling, Training, Catering, etc. on flight delays, roster needs, and technical issues; ensure clear communication to crew.
• Drive efficiency in the Briefing cycle and meet expected KPIs.
• Work towards improving OTP (On‑Time Performance) and weekly metrics.
• Support new operational projects and adapt to evolving business needs.
• Assist in developing procedures, policies & guidelines aligned with corporate and IFS standards.
• Monitor attendance statistics; ensure accountability and implement solutions for sickness, absences, and conduct issues.
• Promote safety and security culture within IFS.
• Support adherence to departmental budgets.
• Provide recommendations for manuals and departmental development.
• Be on‑call to minimize operational disruptions while considering crew welfare.
• Optimize team utilization and roster planning to avoid crew shortages.
• Focus on continuous self‑development and skill enhancement.
• Ensure timely submission of flight reports by base leads.

Interpersonal & Technical Skills

• Ability to lead objective‑based discussions.
• Strong written and verbal communication skills.
• Strong analytical and problem‑solving ability.
• Effective people and leadership skills.
• Proficiency in MS Excel, Word, and PowerPoint.
• Excellent command of written and spoken English.

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’

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