Consultant- Backend Monitoring Executive

Flexing It; Delhi; On-site; INR 420,000 - 650,000; Full time

Job summary

Flexing It is assisting a client - India’s leading energy solutions provider - in finding a detail-oriented analyst to ensure optimal system performance across commissioned solar installations. You will monitor telemetry, validate connectivity, and maintain performance baselines to support proactive issue identification and resolution.

You will raise service tickets, coordinate with site teams, solar doctors, and other stakeholders, track requests within SLAs, and keep accurate performance

Qualifications

• Strong monitoring, data analysis, and coordination capabilities.

Responsibilities

• Register commissioned systems and validate telemetry connectivity and performance baselines.
• Monitor system generation, uptime, and alerts daily to identify performance deviations.
• Classify and track connectivity, system, soiling, and usage-related issues.
• Raise and route service tickets to relevant stakeholders for resolution.
• Coordinate with Solar Doctors for site visits and corrective actions.
• Track service requests and ensure closure within defined SLAs.
• Maintain accurate system performance records, service history, and monitoring reports.
• Support generation guarantee assessments, operational reviews, and performance reporting.

Skills

Data analysis

Monitoring

Coordination

Job description

Our client, India’s Leading Energy Solutions Provider is looking for a detail-oriented and analytical resource to ensure optimal system performance and timely issue resolution across commissioned solar installations. The role requires strong monitoring, data analysis, and coordination capabilities to drive operational efficiency, maintain performance standards, and support a seamless customer experience through proactive issue identification and resolution.

Key Responsibilities:

• Register commissioned systems and validate telemetry connectivity and performance baselines.
• Monitor system generation, uptime, and alerts daily to identify performance deviations.
• Classify and track connectivity, system, soiling, and usage-related issues.
• Raise and route service tickets to relevant stakeholders for resolution.
• Coordinate with Solar Doctors for site visits and corrective actions.
• Track service requests and ensure closure within defined SLAs.
• Maintain accurate system performance records, service history, and monitoring reports.
• Support generation guarantee assessments, operational reviews, and performance reporting.