Configuration Management Analyst

Alstom; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Alstom in Bangalore seeks a full-time Configuration and Data Management Analyst to implement and manage CMDB governance. You will ensure end-to-end configuration management for BAU topics, drive governance with a wide stakeholder network, and advance CMDB data accuracy and automation.

The role requires a bachelor’s degree in IT, ITIL certification, and 3+ years in configuration management with strong communication and analytical skills for global collaboration.

Qualifications

• Graduate with a bachelor’s degree in IT (an advanced degree is preferred)
• ITIL certification is a must
• Minimum 3 years of experience in configuration management
• Experience with the ServiceNow platform is preferred
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization
• Good analytical, problem-solving skills
• Ability to formalize and present complex issues and concepts in a clear, concise manner
• Result-oriented with strong attention to detail
• Experience managing multi-partner teams in complex environments
• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
• Good stakeholder management skills

Responsibilities

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IS&T landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

Skills

CMDB

ITIL

ServiceNow

Stakeholder management

Data governance

Analytical thinking

Effective communication

Virtual collaboration

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Configuration and Data Management Analyst in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your configuration management expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

We’ll look to you for:

• Supporting the positioning and use of the CMDB as the single point of truth
• Ensuring an end-to-end view of the configuration management process for BAU topics
• Driving governance and day-to-day activities with a wide network of stakeholders
• Continuously improving the accuracy and completeness of the CMDB and expanding its scope to cover the entire IS&T landscape
• Advancing the automation of data uploads to the CMDB
• Communicating configuration management strategies, priorities, and projects to both internal and external partners
• Maintaining awareness and alignment with the IT leadership team through regular reporting
• Measuring stakeholder satisfaction and implementing improvement plans

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduate with a bachelor’s degree in IT (an advanced degree is preferred)
• ITIL certification is a must
• Minimum 3 years of experience in configuration management
• Experience with the ServiceNow platform is preferred
• Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization
• Good analytical, problem-solving skills
• Ability to formalize and present complex issues and concepts in a clear, concise manner
• Result-oriented with strong attention to detail
• Experience managing multi-partner teams in complex environments
• Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
• Good stakeholder management skills

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and supportive colleagues
• Contribute to innovative projects
• Utilise our agile and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning programs
• Progress towards leadership or expert roles in IT and configuration management
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.