Community Operations Coordinator (UK and US Hours)

Third Bridge Group Limited; Maharashtra; Remote; INR 5,742,000 - 8,612,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off: 18 days PTO and holidays

Learning & Development reimbursement

Private medical insurance

Flexibility: work-from-anywhere policy

Daily snacks, tea, and coffee

Volunteering days

Job summary

A leading investment research firm is looking for a Community Operations Coordinator to manage consultations and develop relationships with clients. This remote, full-time position offers a competitive compensation package, generous time off, and benefits focused on personal development and well-being. Ideal candidates will have strong project management skills and a customer-first mentality.

Qualifications

• Strong academic credentials or relevant customer-focused experience.
• Ability to work efficiently on multiple projects in a high-performing role.
• Strong communication skills to engage with diverse stakeholders.
• High attention to detail to adhere to our compliance framework and quality standards.
• Drive to go above and beyond for clients to exceed expectations.
• Openness to continuous professional development within a culture of feedback and open communication.

Responsibilities

• Manage the lifecycle of consultations including scheduling and compliance.
• Develop and strengthen industry relationships.
• Adapt communication styles when interacting across industries.
• Work in a fast-paced environment on multiple requests with tight timelines across various industries and geographies; be excited by a hands-on, high-performing, results-oriented role
• Think on your feet and adapt your communication style when speaking to people across industries and levels
• Collaborate with teammates locally and internationally when executing projects across time zones

Skills

Customer-focused approach

Project management

Attention to detail

Adaptability

Adaptability

Education

Strong academic credentials

Job description

Overview

Community Operations Coordinator (UK and US Hours) role at Third Bridge Group Limited. Third Bridge is a market-leading investment research firm providing integrated solutions for investors and business leaders, with a global expert network and 24/7 coverage through a distributed team.

Responsibilities

• Persuade relevant individuals to take part in a consultation with our client and negotiate terms
• Manage the logistics of consultations throughout their life-cycle, including scheduling, contracts, compliance requirements, transcription, transcript publishing, payment, and related tasks
• Develop and strengthen relationships with existing Third Bridge industry contacts
• Work in a fast-paced environment on multiple requests with tight timelines across various industries and geographies; be excited by a hands-on, high-performing, results-oriented role
• Think on your feet and adapt your communication style when speaking to people across industries and levels
• Collaborate with teammates locally and internationally when executing projects across time zones

Qualifications

• Strong academic credentials and/or experience in a customer-focused role
• Ability to thrive in a hands-on, high-performing role with a focus on results
• Change facilitator with the ability to manage multiple projects efficiently
• High attention to detail to adhere to our compliance framework and quality standards
• Drive to go above and beyond for clients to exceed expectations
• openness to continuous professional development within a culture of feedback and open communication

Working Hours

This is a completely remote role - Monday to Friday workdays. Two permanent shift timings:
- US Hours: 6:30pm to 3:30am IST
- UK Hours: 1:30pm to 10:30pm IST (BST during Daylight Saving Time)

Compensation

Third Bridge Group Limited provided pay range. This range is provided by Third Bridge Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Benefits & Additional Information

• Competitive compensation based on skills and experience
• Paid time off: 18 days PTO, 8 fixed holidays, 1 floating holiday, and 8 casual leaves (PTO increases with tenure)
• Learning & Development: personal development reimbursement and budget for studies and job-related qualifications
• Health & Well-being: private medical insurance, maternity benefits, and mental health initiatives
• Life cover: 4x annual CTC from date of hire
• Flexibility: work-from-anywhere policy, hybrid options, and Winter Fridays
• Social and recognition: colleague-to-colleague recognition program with rewards
• Snacks & refreshments: daily snacks, tea, and coffee
• CSR days: 2 days annually for volunteering
• Equal Opportunity Employer: diversity and inclusion; all qualified applicants will be considered

The successful candidate must have permission to work in the country of application at the start of employment. Third Bridge is committed to an inclusive environment and is proud to be an equal opportunity employer.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative