Network Management Associate (Client Support)

Third Bridge Group; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

18 days paid time off

Private medical insurance

Work-from-anywhere policy

Fun at work activities

Daily snacks and refreshments

Volunteering days

Job summary

A leading investment research firm seeks a Customer Relationship Manager in Mumbai to manage relationships with consultants and ensure high-quality responses. You will address customer inquiries and ensure data accuracy while collaborating with global teams. The candidate should have at least 1 year of relevant experience and possess excellent communication skills. This role offers competitive compensation, paid time off, and extensive learning and development opportunities.

Qualifications

• 1+ years of relevant administrative and/or customer service experience.
• Excellent interpersonal communication skills.
• Ability to handle stringent deadlines and multi-tasking.
• Ability to cultivate and manage strong relationships with senior executives.

Responsibilities

• Manage specialist relationships to provide their services to clients.
• Resolve customer questions and complaints.
• Ensure data is accurate and up to date.
• Ensure positive experience for internal and external stakeholders.
• Answer queries via phone and email.
• Listen and respond to stakeholder needs and feedback.
• Ensure smooth handover between internal departments.
• Work collaboratively to meet and exceed goals.

Skills

Interpersonal skills

Written communication

Verbal communication

Conflict management

Time management

Conflict resolution

Self-motivation

Cross time zones

Job description

Third Bridge is a market-leading investment research firm. We provide private equity firms, hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities.

We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,500+ employees located across eleven offices.

Our vision for delivering deep insight and unbiased market intelligence has evolved into a business with a range of complementary services, eleven offices across three continents and a global client base.

Whether it is facilitating a private conversation with an industry veteran, moderating a dialogue between experts and investors, or extracting insights from within the supply chain of a poorly documented industry, we are on our clients side, helping them to make informed investment decisions.

Job Description

Position Overview

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

• Managing specialist relationships to effectively provide their services to clients
• Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
• Ensure data is up to date and accurate
• Ensure positive experience for our internal/external stakeholders
• Answer and respond to queries through various forms of communication (e.g., phone and email)
• Listen and respond to internal/external stakeholder needs, feedback and concerns
• Ensure smooth handover between internal departments and teams where needed
• Work in a collaborative environment to meet and exceed assigned goals

Qualifications

• 1+ years relevant administrative and/or customer service experience
• Excellent interpersonal, written and verbal (over the phone) communication skills
• Ability to handle stringent deadlines/multi-tasking
• Ability to cultivate and manage strong relationships with senior executives
• Adept at conflict management and resolution
• Flexibility in time management, particularly when working across international time zones and working hours
• Motivated self-starter, organized, detailed-oriented and ability to work independently

Additional Information

How will you be rewarded?

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.