Community Manager

Pocket FM; India; Hybrid; INR 500,000 - 1,200,000; Full time

Job summary

A leading audio streaming platform is seeking a Community Manager to lead and grow their listener community. You will be responsible for managing a thriving Discord community, engaging directly with listeners, and driving engagement through content. The ideal candidate comes with 2-4 years of experience in community management, has excellent communication skills, and can translate user feedback into actionable insights. This role offers an opportunity to shape how listeners connect and engage with our stories.

Qualifications

• 2–4 years of experience in community, social media, or user engagement roles.
• Hands-on experience managing Discord communities.
• Strong communication skills in English; Hindi is a plus.

Responsibilities

• Manage and grow a thriving Discord community.
• Conduct surveys and collect feedback from listeners.
• Build relationships with users through one-on-one calls.

Skills

Community management

User engagement

Discord management

Strong communication skills

Data analysis

Job description

Welcome to Pocket FM — where stories don’t just play, they binge.

We’ve built a platform where millions of listeners show up every day - not just to listen, but to feel something. From intense dramas to addictive series, our stories create real fandoms.

Now, we’re building something even bigger - a loyal listener community that connects, shares, and grows together.

And we need someone to lead that.

About the Role

As a Community Manager, you’ll be the voice, the listener, and the energy behind our community.

You won’t just manage platforms — you’ll build relationships.

From running our Discord to speaking directly with listeners, you’ll understand what our audience loves, what they want more of, and how we can make their experience better.

This is a high ownership role where storytelling meets people, data, and engagement.

What you’ll actually do

Own and grow the community

Manage and build a thriving Discord community, keep conversations active, engaging, and meaningful.

Welcome new members, guide discussions, and make sure everyone feels part of the space.

Listen to the audience (literally)

Run surveys, collect feedback, and actually understand what listeners think.

Go beyond data, talk to users, identify patterns, and bring real insights to the team.

Talk to your users

Conduct one-on-one calls with listeners to understand their experience, preferences, and expectations.

Build a strong base of loyal users (superfans) who actively engage with the platform.

Drive engagement through content

Create polls, prompts, and updates that keep the community active.

Work with content and marketing teams to run community-first campaigns around show launches.

Track what’s working

Measure community growth, engagement, and feedback trends.

Turn insights into actions that improve both content and user experience.

Experiment and scale

Test new ideas, formats, and channels as the community grows.

Continuously find better ways to engage and retain users.

You’ll thrive here if you

• Have 2–4 years of experience in community, social media, or user engagement roles
• Have hands-on experience managing Discord communities
• Are great at talking to people and actually listening
• Are comfortable conducting calls and engaging directly with users
• Have strong communication skills (English; Hindi is a plus)
• Are organized, proactive, and comfortable owning things end-to-end

You’ll stand out if

• You’ve worked with US audiences or global communities
• You’ve built or managed loyalty / ambassador programs
• You enjoy being at the intersection of content, data, and people

Why this role matters

You won’t just manage a community.

You’ll shape how listeners connect with our stories and with each other.

You’ll be the bridge between users and the product.

And you’ll help turn listeners into loyal fans.