Operations Associate

Pocket FM; India; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading audio storytelling platform in India is looking for an Operations Associate to support their US production team. The ideal candidate will coordinate workflows between writers, voice artists, and sound engineers, manage schedules, and uphold quality standards for content delivery. Successful candidates will possess strong communication and organizational skills alongside a problem-solving mindset. Experience in operations or production is preferred, and the role may require flexibility for shifts and weekends.

Qualifications

• 0–2 years of experience in operations, production, or coordination roles.
• Excellent communication skills—clear, structured, and confident.
• Highly organized and good at multitasking.

Responsibilities

• Manage day-to-day workflows and ensure seamless coordination between teams.
• Monitor schedules, manage deadlines, and ensure timely delivery of episodes.
• Support quality checks for audio and subtitle content.

Skills

Strong communication skills

Organizational skills

Multitasking

Adaptability

Problem-solving mindset

Tools

Google Sheets

Excel

Slack

Google Docs

Job description

Welcome to Pocket FM — where stories don’t just play, they binge.

We’re one of the world’s largest audio storytelling platforms, with millions of listeners tuning in every day. From romance to thrillers to fantasy, we create content people get hooked on.

Behind every great story is a system that makes it happen smoothly.

That’s where you come in.

About the role

As an Operations Associate (US Team), you’ll be the backbone of our production engine.

You’ll work closely with writers, voice artists, sound engineers, and creative teams supporting the US market, ensuring everything runs on time, at quality, and without chaos.

This role requires strong communication skills, as you’ll be coordinating across teams, managing stakeholders, and ensuring clarity at every step.

• Organizing complex workflows
• Working with global teams

What you’ll actually do

Keep production running smoothly

Manage day-to-day workflows and ensure seamless coordination between writing, voice-over, and audio teams.

Monitor schedules, manage deadlines, and ensure timely delivery of episodes.

Maintain quality standards

Support quality checks for audio and subtitle content to ensure consistency and accuracy.

Fix what’s slowing things down

Identify bottlenecks and suggest process improvements to make workflows more efficient.

Work across teams

Collaborate with creative, tech, motion graphics, and production teams to ensure smooth execution.

Support tools and systems

Assist in testing and implementing tools that improve production workflows.

Solve problems fast

Troubleshoot operational challenges and coordinate solutions with the right teams.

You’ll thrive here if you

• Have 0–2 years of experience in operations, production, or coordination roles
• Have excellent communication skills (must-have) — clear, structured, and confident
• Are highly organized and good at multitasking
• Can coordinate effectively across multiple stakeholders
• Are comfortable using tools like Google Sheets, Excel, Slack, Docs
• Can adapt quickly and learn new tools
• Work well in fast‑paced, deadline‑driven environments
• Have a proactive, problem‑solving mindset
• Are flexible with work hours (including shifts/weekends if required)

You’ll stand out if

• You’ve worked with US or global teams
• You’re extremely detail‑oriented and process‑driven
• You enjoy bringing structure to fast‑moving environments
• You’re comfortable handling ambiguity and figuring things out