Community Manager

WeWork India; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

WeWork India is seeking a senior Community Manager to lead the community management team across Our Mumbai locations. You will drive member experience, hospitality and operational excellence while supporting sales and occupancy goals.

The role requires 8–10 years of experience in hospitality, marketing or related operations, with strong leadership and communication skills. This on-site position offers opportunities to shape building performance and member engagement.

Qualifications

• Bachelor-level degree in business, marketing, hospitality or related field.
• 8–10 years of experience in hospitality, marketing, or related operations.
• Strong communication, organizational and people-management skills.

Responsibilities

• Lead the Community Management team to enhance member experience and sales performance.
• Maintain occupancy through renewals and churn management.
• Support sales in achieving new sales goals and ensure smooth building operations.

Skills

Customer service

Sales

Team leadership

Operations management

Vendor relations

Education

BA/BS or equivalent in business/marketing/hospitality

Job description

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website

About the role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork.

Every employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

Roles and responsibilities

Lead the Community Management team to achieve the following:

Create a collaborative environment amongst our members through events and personal introductions

Maintain occupancy by handling renewals and managing churn

Support sales in achieving new sales goals

Ensure that your building(s) is fully operational and processes are running smoothly

Drive growth and promotion of WeWork-provided service offerings

Maintain the company standards and expectations

Manage building(s) KPIs, Duties and Responsibilities

Own employee satisfaction, growth and retention between your asset(s)

Building(s) Management

Make recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your building

Set priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Analyze tickets by area to identify and resolve issues presented, for example, insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.

Review all base building documents to ensure the data is updated and accurate

Supervise move-ins and move-outs and ensure a quality member experience during the same

Expense management for the building : Analyze the ongoing expense trends for the location and strategize on how to optimize the same

To be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company assets

Manage and maintain relationships with vendors and landlord Personnel

Community Management and Events

Ensure that there is a good balance of educational, member appreciation, lead generating and sales-related events. Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throughs

Solve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexity

Seek opportunities to engage members in order to discover and discuss members' business objectives and identify both WeWork and member services that could help members achieve their objectives. For example - using member service requests as an opportunity to learn more about members, their business and any other needs that they might have. To Identify opportunities and take suitable action on the same

Design and implement rules, guidelines and best practices for the community to optimize member experience

Recommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide level

Exercise discretion in guiding prospective members, including possibly gatekeeping

Resolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warranted

Explain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedures

Review daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynamics

Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VIPs

Engage in the larger community of the market by attending events and networking with local start-ups and organizations

Management: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a team

Lead professional development within the team and make recommendations to promote current employees

Perform weekly one-on-one meetings to track individual performance

Oversee and keep the team up to date with process changes including performance management reviews

Experience and qualifications

BA/BS or equivalent in business, marketing, hospitality or other related domains

8-10 years of experience in hospitality, marketing, consulting or related experience with strong operational focus

Experience in customer service, managing sales and building high visibility brands

Experience in project management and business operations is also required

Must have strong verbal and written communication skills

Cold-outreach experience is a plus

Understanding and experience managing a team of more than five people

Exceptional organizational and multitasking skills

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy. Passion and understanding for entrepreneurial communities

Passion and understanding for WeWork's mission and values

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Aff result affirmative action employer. We celebrate diversity and and are committed to create an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.