Soft Service Manager

JLL; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL in Hyderabad is seeking an experienced F&B Operations Manager to lead day-to-day dining and catering services on-site, ensuring guest satisfaction and adherence to budget.

You will oversee staffing, training, procurement, and compliance with health and safety standards, while collaborating with campus leadership to deliver exceptional hospitality experiences. This role requires 5-7 years in F&B management and a degree in hospitality, with strong MS Office skills.

Qualifications

• 5-7 years of work experience in hotel/hospitality with strong F&B background.
• Proven ability to manage F&B operations, budgets and service delivery.
• Knowledge of hospitality processes and customer service excellence.

Responsibilities

• Inspect and supervise daily F&B operations to meet SOPs and standards.
• Lead and train staff, manage scheduling and performance reviews.
• Oversee procurement, inventory, and cost control within budget.

Skills

Analytical thinking

Effective communication

Leadership

Delegation

Customer service

Education

Degree / Diploma in hotel management / hospitality

Tools

MS Office

Restaurant management software

POS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure the upkeep of the assignment/task as per set SOP.
• To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
• Conduct regular briefing for ground staff.

• Ensure discipline, proper attire and etiquette in subordinate staff.

• Vendor management, regular meeting with respective vendors for resolution of site related issues.
• Implementation of all standard operating procedures at site to ensure smooth site operations.
• Ensure closure of complaints about services and equipment and take corrective action.
• Maintain required records of work hours, budgets, and other information.
• Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Brief and de-brief all supervisory staff.
• Conduct training on regular basis for work policies and procedures.
• Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
• Select and order or purchase new equipment, supplies, or furnishings.
• Prepare reports Like DMR, MMR, QBR and other related reports at site
• Recommend changes that could improve services and increase operational efficiency.
• Perform financial tasks, such as estimating costs and preparing/managing budgets.
• Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures.
• Provide a twoway communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity

Reporting:

You will be reporting to Campus Lead.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Proven food and beverage management experience

Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

Ability to spot and resolve problems efficiently.

Mastery in delegating multiple tasks.

Communication and leadership skills

Up to date with food and beverages trends and best practices

Ability to manage personnel and meet financial targets.

Guest-oriented and service-minded

Culinary school diploma or degree in food service management or related field

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.