Community Ambassador

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

JLL in Bengaluru is seeking a Workspace Experience Enabler to deliver a delightful, customer-centric office environment and act as the single point of contact for occupants’ daily workspace needs.

The role requires 1–3 years in hospitality or related fields, a degree in hospitality or business, and strong MS Office and communication skills. Location is on-site in Bengaluru, with 48 weekly hours and a focus on service excellence.

Qualifications

• Candidate should have a bachelor’s degree in hotel management, business or related field.
• 1–3 years of hospitality experience in hotel, aviation, or coworking spaces.
• Proficient in MS Office and strong client-facing communication.

Responsibilities

• Establish direct relationship with employees working from the office.
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises.
• Respond and close all service tickets and feedbacks within defined SLA.
• Plan and execute employee engagement events.
• Consolidate feedback to management for ongoing improvement.
• Drive client-specific initiatives such technology roll-outs, benchmarking, best practices.
• Ensure operations are aligned to financial processes and controls.

Skills

Communication

Verbal communication

Written communication

Education

Bachelor’s degree in Hotel Management, business or related field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Experience Enabler Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

• Bachelor’s degree/ Degree in Hotel Management, business or other related field;
• Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Proficient in MS Office suite
• Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

• Establish direct relationship with the employees working from the office
• Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
• Respond and close all service tickets and feedbacks within defined SLA
• Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
• Have periodic connects with all point of contact of different business to understand their perspective of service
• Plan and execute employee engagement events in line with client expectations
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Location: On-site -Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.