Lead Trainer

Job Way Recruitment Mumbai; Nagpur District, Navi Mumbai, Mumbai; On-site; INR 400,000 - 850,000; Full time

Job summary

Job Way Recruitment Mumbai is hiring for Trainer / Lead Trainer / Soft Skill Trainer / AM Training (BPO) with locations in Navi Mumbai and Nagpur. The role requires a minimum of 2 years in the same designation within a BPO/KPO, and involves coaching, audits, and training program leadership.

Responsibilities include conducting NHT batches, driving throughput, and managing trainer governance dashboards. The salary range is 4 LPA to 8.5 LPA, with shifts as needed.

Qualifications

• Minimum 2 years of experience in the exact same designation within a BPO/KPO environment.
• Strong grasp of BPO training metrics (NHT Throughput, Attrition, TNI, PKT).
• Excellent communication, presentation, and MS Office skills.
• Flexibility to work in shifts.

Responsibilities

• Drive Voice & Accent, email etiquette, TNI/TNA sessions, call audits, and 1-on-1 coaching.
• Conduct end-to-end NHT batches, drive throughput, lead calibrations, and manage PKTs.
• Lead the trainer team, align training metrics with operational KPIs, and manage governance dashboards.

Skills

Communication

Presentation

MS Office

Job description

Hiring: Trainer / Lead Trainer / Soft Skill Trainer / AM Training (BPO)

Location: Navi Mumbai/Nagpur

Experience: Min 2+ yrs in same designation (BPO) |

Salary: 4 LPA 8.5 LPA

Key Responsibilities

• Soft Skill Trainer: Drive Voice & Accent, email etiquette, TNI/TNA sessions, call audits, and 1-on-1 coaching.
• Trainer / Lead Trainer: Conduct end-to-end NHT batches, drive throughput, lead calibrations, and manage PKTs.
• Assistant Manager Training: Lead the trainer team, align training metrics with operational KPIs, and manage governance dashboards.

Requirements

• Mandatory: Minimum 2 years of experience in the exact same designation within a BPO/KPO environment.
• Strong grasp of BPO training metrics (NHT Throughput, Attrition, TNI, PKT).
• Excellent communication, presentation, and MS Office skills.
• Flexibility to work in shifts.