Communication Coach

TP; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading outsourcing firm is looking for a Senior Talent Acquisition Specialist in Gurugram, India. This mid-senior level position requires conducting training sessions focused on soft skills and communication to enhance team performance. Responsibilities include performance monitoring, running refresher training, and developing new hire training programs. Candidates should have strong leadership skills and experience in training development. This is a full-time role in a dynamic environment.

Qualifications

• Experience in conducting soft skills training and performance monitoring.
• Ability to assess training needs and improve associate performance.
• Strong communication and leadership skills.

Responsibilities

• Train a team of associates on soft skills, voice, and accent.
• Conduct ongoing monitoring of associates' performance.
• Regularly assess training needs to fill performance gaps.
• Publish weekly performance dashboards.
• Train new hire batches in communication and cultural aspects.

Job description

Senior Talent Acquisition Specialist @ Teleperformance | MBA in HR

• Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
• Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.
• Ongoing monitoring of associates performance and tracking deviations.
• Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's.
• Regularly assess training needs to fill gaps in performance.
• Conduct periodic meetings & huddles with the team to gauge and improve performance.
• Track and ensure improvement of lower performing associates.
• Facilitating internal audits on communications and soft skills.
• Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
• Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
• Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
• Train new hire batches, on communication, soft skills and cultural aspects.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training and Customer Service

Industries

• Outsourcing and Offshoring Consulting and IT Services and IT Consulting