Assistant Training Manager

Tech Mahindra; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tech Mahindra is seeking a Training Manager with extensive experience in managing training functions and a proven record of leading a team of Trainers. The role focuses on developing instructional materials, planning training programs, and driving performance improvements through SLA/KPI dashboards and governance calls.

The ideal candidate has 8+ years in training, at least 1 year as AM Training, and strong English communication skills to coordinate with global teams and clients.

Qualifications

• Total 8 years of experience in Training function.
• Minimum 1 year as an AM Training.
• Should have managed a group of Trainers.

Responsibilities

• Lead Training team and coordinate with clients.
• Develop instructional manuals and teaching platforms.
• Plan and execute training & refresher communication.
• Draft and implement Incentive/Additional Incentive plans for the team.
• Prepare and present SLA/KPI dashboards for internal and external reviews.
• Lead governance/escalations calls with the Client.

Skills

Communication skills

English proficiency

Team leadership

Trainer management

Governance calls

SLA/KPI dashboards

Instructional design

Multi-tasking

Mentoring Trainers

Job description

Role & responsibilities

Work Experience

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training.

Language & Communication

• Should have good communication skills in English
• Should have managed a group of Trainers

Preferred Competencies:

• To motivate, develop and mentor team members in a dynamically changing environment
• Managed group of communication coaches
• Ability to plan training & refresher communication
• Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
• Must be able to coach & mentor the team on a regular basis
• Must be ready to pick up & drive towards the smooth closure of escalated engagements
• Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
• Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
• Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
• Should be able to lead Governance/Escalations calls with the Client
• Should possess experience into international Voice process
• Excellent Communication skills

Key Deliverables (KRA/Measure):

• Experience with technologies and best practices for instructional manuals and teaching platforms
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage the team
• Leadership, team building, and management skills
• Review Content for various trainings
• Good command over spoken and written English
• Candidate should be ready to work in a 24*7 environment
• Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients
• Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections