Customer Operations Specialist

General Mills; Maharashtra; On-site; INR 550,000 - 900,000; Full time

Job summary

General Mills India Center Supply Chain is seeking a Customer Operations Specialist to manage customer orders, resolve service issues, and identify efficiencies for assigned customers, helping ensure accurate transactions and a smooth customer experience. The role requires working a 3.30PM to 12.30AM shift.

You will partner with Field Sales, Supply Chain, logistics, and customer teams to deliver a seamless customer experience.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in customer operations or supply chain roles.
• Experience with CRM or order management systems.

Responsibilities

• Process customer orders and manage inquiries via email, chat, and other channels.
• Investigate and resolve orders, returns, refunds, product issues, coordinating with logistics and warehouse.
• Provide up-to-date information on products, services, policies; escalate complex issues.
• Maintain accurate customer records in CRM/OMS.
• Analyze feedback to suggest process improvements for efficiency and satisfaction.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams for seamless service.

Skills

Customer operations

Order management

CRM systems

Communication

Problem solving

Adaptability

Education

Bachelor's degree

Tools

CRM software

Order Management System

Job description

Company Overview

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Overview

Join the General Mills India Center Supply Chain team as a Customer Operations Specialist. You will manage customer orders, resolve service issues, and identify supply chain efficiencies for assigned customers, helping ensure accurate transactions and a smooth customer experience. You will partner with Field Sales, Supply Chain teams, and customer representatives in a collaborative environment. This role requires to work in 3.30PM to 12.30AM shift.

Key Accountabilities

• Order Processing ,manage customer inquiries and complaints across, email, and chat, prioritizing urgent issues and responding within service expectations.
• Investigate and resolve order, return, refund, product, and service issues; coordinate with logistics and warehouse teams and keep customers informed.
• Provide accurate and current information about products, services, policies, and processes.
• Escalate complex issues with complete background information and partner with responsible teams through resolution.
• Maintain accurate customer interaction and transaction records in customer relationship management or order management systems.
• Analyze feedback and recurring issues to recommend process improvements that strengthen efficiency and customer satisfaction.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to deliver a seamless customer experience.

Minimum Qualifications

Education: Bachelor's degree.

Experience: 3–5 years in customer operations, order management, or supply chain operations.

Technical Skills: Experience using customer relationship management or order management systems.

Soft Skills: Clear communication, customer focus, problem-solving, prioritization, collaboration, adaptability, initiative, and integrity.

People Management: Not required.

Preferred Qualifications

• Master's degree, preferably in Logistics or Supply Chain.
• 5–7 years of relevant experience in customer operations or supply chain operations.
• Experience in service issue resolution, process improvement, and cross-functional collaboration with global customers or teams.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.