Commercial Operation

Peoplefy; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Peoplefy in Mumbai seeks a senior commercial professional to lead global claims and commercial operations for complex, high-value projects across Oil & Gas, Industrial, and Energy sectors. You will manage a global portfolio, develop commercial strategies, negotiate terms, and drive EBITDA improvement while leading a global team of Commercial Contract Managers.

Strong English communication, cross-functional collaboration, and experience with SAP/CRM/CLM systems are preferred.

Qualifications

• 10-15 years of relevant experience in Commercial Operations, Contract Management, or Claims Management.
• Strong experience within international Engineering, Industrial, Energy, or Oil & Gas environments.
• Proven exposure to complex, high-value projects involving customers and EPC partners.
• Strong experience in commercial risk management, contractual negotiations, and claims resolution.
• Demonstrated experience leading and developing teams in a global environment.
• Bachelor’s degree in Business, Commercial, Engineering, or a related discipline.
• MBA, professional certification, or relevant advanced qualification would be an advantage.
• Strong proficiency in MS Office; exposure to SAP, CRM/CLM, or claims management systems is preferred.
• Excellent communication, negotiation, stakeholder management, and conflict-resolution skills.
• Fluency in English is required; additional languages are an advantage.
• Exposure to digital/AI tools is desirable.

Responsibilities

• Lead and manage a global portfolio of complex, high-value and cross-border claims.
• Develop commercial strategies, contractual positions, negotiation approaches, and recovery plans.
• Manage senior-level relationships with customers, EPC partners, and suppliers.
• Lead and develop a global team of Commercial Contract Managers and drive performance against business objectives.
• Partner closely with Engineering, Quality, Supply Chain, Legal, Finance, and Operations teams to resolve commercial matters effectively.
• Translate technical/root-cause findings into strong commercial and contractual positions.
• Drive EBITDA improvement through claims recovery, cost reduction, and efficient resolution.
• Establish strong reporting, governance, KPI tracking, and continuous improvement practices.

Skills

Team leadership

Contract management

Claims management

Negotiation

Stakeholder management

Communication

Conflict resolution

English fluency

Education

Bachelor's degree in Business/Commercial/Engineering

MBA or professional certification

Tools

MS Office

SAP

CRM/CLM

Claims management systems

Job description

We are looking for a senior commercial professional to lead global claims and commercial operations for complex, high-value projects across the Oil & Gas, Industrial, and Energy sectors.

Responsibilities

• Lead and manage a global portfolio of complex, high-value and cross-border claims.
• Develop commercial strategies, contractual positions, negotiation approaches, and recovery plans.
• Manage senior-level relationships with customers, EPC partners, and suppliers.
• Lead and develop a global team of Commercial Contract Managers and drive performance against business objectives.
• Partner closely with Engineering, Quality, Supply Chain, Legal, Finance, and Operations teams to resolve commercial matters effectively.
• Translate technical/root-cause findings into strong commercial and contractual positions.
• Drive EBITDA improvement through claims recovery, cost reduction, and efficient resolution.
• Establish strong reporting, governance, KPI tracking, and continuous improvement practices.

Requirements

• 10-15 years of relevant experience in Commercial Operations, Contract Management, or Claims Management.
• Strong experience within international Engineering, Industrial, Energy, or Oil & Gas environments.
• Proven exposure to complex, high-value projects involving customers and EPC partners.
• Strong experience in commercial risk management, contractual negotiations, and claims resolution.
• Demonstrated experience leading and developing teams in a global environment.
• Bachelor’s degree in Business, Commercial, Engineering, or a related discipline.
• MBA, professional certification, or relevant advanced qualification would be an advantage.
• Strong proficiency in MS Office; exposure to SAP, CRM/CLM, or claims management systems is preferred.
• Excellent communication, negotiation, stakeholder management, and conflict-resolution skills.
• Fluency in English is required; additional languages are an advantage.
• Exposure to digital/AI tools is desirable.

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