Specialist - Commercial Standards Claims And Contract

Diageo India; Gurugram District; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Diageo India is seeking a Specialist — Commercial Standards, Claims & Contracts to drive governance of credit, claims, pricing and trade terms policies. The role covers contract lifecycle management from drafting to renewal and requires collaboration with various business units and IT platforms to ensure compliant and correctly executed customer agreements.

The postholder will design and implement standards across policy areas, translate requirements into SAP pricing configurations, and lead

Responsibilities

• Formulate, document and govern global commercial policies: credit, claims, pricing and trade terms.
• Draft, approve, activate, amend and renew customer contracts and agreements.
• Collaborate with market Commercial, Revenue Growth Management, Sales Finance, Credit, Legal, Internal Control and SAP/Control Tower teams.

Job description

Job Description:

Specialist — Commercial Standards, Claims & Contracts is a Business Analyst and SME on the Customer Operations Transformation programme. The outcome is a clear, governed set of commercial policies — credit, claims, pricing and trade terms — and customer agreements that are standard, compliant and correctly executed in the systems; fewer and cleaner customer claims; lower invalid deductions and trade‑spend leakage; and <1 Day Resolution wherever the process allows: fewer claims arising in the first place, and faster, controlled settlement for those that remain. Everything this role does serves that outcome.

The scope spans Commercial Standards, Claims and Contracts end to end — formulation and governance of credit, claims, pricing and trade‑terms policies, policy exceptions and delegation of authority, the customer agreement and contract lifecycle (drafting, approval, activation, amendment and renewal), pricing, rebate, discount and promotion setup, accruals, claims intake, validation and settlement, proof of performance, and the controls that link agreed terms to what is invoiced and paid. The role designs across this scope as one process rather than as separate contract, promotion and claims solutions. It works with market Commercial, Revenue Growth Management, Sales Finance, Credit, Legal, Internal Control, Customer Service and Collections teams, GBO, D&T, the SAP and Control Tower (Claims and Deduction platform) teams and third‑party vendors.

The role combines 5 capabilities in one person. As an SME, they formulate, document the global commercial policies — credit policy (credit limits, payment terms, risk categories, blocks and releases), claims policy (eligibility, evidence, time limits, approval and write‑off thresholds), and pricing governance (price‑setting and approval, discount and rebate guardrails, price‑change control) — and the standards and controls that make them work in practice. As a business analyst, they interrogate contract, trade‑terms, accrual, claims and deduction data, document current and target process, and write requirements to standard. As a subject matter expert, they bring the functional depth to act as design authority for the fragment and to challenge solutions that would not work in the markets. As a sprint or project owner, they take a scope fragment through design, test and deployment on a two to four week value drop cadence. As a process and technology expert, they translate commercial policy, contract terms and controls into working design on SAP pricing, condition contracts and settlement management, Control Tower claims and deduction capability, and the contract and trade promotion management toolset.

The defining discipline of this role is designing claims out at source, not processing them faster.

A quicker claim approval is a smaller prize than a contract term clear enough never to be disputed; a faster settlement is a smaller prize than a promotion set up correctly in the system so the customer never needs to claim. The postholder is expected to use the data to find where in the commercial process claims are created — an ambiguous contract clause, a non‑standard trade term, a late or incorrect pricing or promotion setup, an accrual gap, a weak approval control — and design the fix upstream into commercial policy, standards, contract templates, deal approval and master data, as well as into the claims and settlement design.

Understanding of markets and of upstream and downstream impact is central to the role.

A claim usually starts life as a commercial negotiation; a contract term becomes a pricing condition, an accrual, an invoice and, if anything is misaligned, a deduction in Collections. The postholder is expected to know what happens on either side of their own process — from deal negotiation through to cash and the P&L — and to design accordingly.

This is a transformation design and delivery role, not an operational one.

The postholder does not