Command Center Analyst

Infosys; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys is seeking a Command Center Analyst Admin to manage ITIL processes, incidents, escalations, and monitoring across servers, networks, cloud, and security operations. Strong analytical skills and stakeholder management are essential.

Ideal candidates hold a Bachelor's degree in a related field and ITIL Foundation certification, with ServiceNow exposure preferred. Experience in a Command Center or NOC environment is desirable.

Qualifications

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting with Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously.

Skills

ITIL Incident and Service Management

Major Incident and Escalation Mgmt

Infrastructure Services (Server, Net,

Education

Bachelor's degree in Engineering/CS/IT

ITIL Foundation Certification

ServiceNow exposure

Experience in Command Center / NOC / Service Desk / IT Operations

Tools

Excel

Power BI

ServiceNow

Monitoring tools

Job description

CISAMRMFRE-Command Center Analyst Admin-Jl4

Required Skills

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.