Incident & Problem Management Analyst

Evanti; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A tech company based in Tamil Nadu is seeking an Incident & Problem Management Analyst to manage incidents and perform root cause analysis. The ideal candidate should have a strong background in ITIL frameworks and experience with tools such as ServiceNow, Remedy, or Jira Service Management. This role requires expertise in major incident handling and RCA techniques like Fishbone and 5 Whys. You will play a crucial role in ensuring seamless incident management within the organization.

Qualifications

• Experience in managing the entire incident lifecycle.
• Proficiency in performing root cause analysis.
• Knowledge of ITIL frameworks.

Responsibilities

• Handle major incidents effectively.
• Conduct thorough root cause analyses.

Skills

Major incident handling

Root cause analysis (RCA)

Tools

ServiceNow

Remedy

Jira Service Management

Job description

We are looking for an Incident & Problem Management Analyst to handle the entire incident lifecycle, manage major incidents, and perform root cause analysis. The ideal candidate will have experience with ITIL frameworks, RCA techniques, and tools like ServiceNow, Remedy, or Jira Service Management.

Skills

Major incident handling

Root cause analysis (RCA)

Mandatory Skills

ITIL framework

RCA techniques (Fishbone, 5 Whys)

Experience with ServiceNow, Remedy, Jira Service Management