CISAMRMFRE-Command Center Analyst Admin-Jl4

Infosys Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys Limited CISAMRMFRE-Command Center Analyst Admin-Jl4 is based in Bengaluru. The role requires ITIL-driven incident handling, major incident management, and strong stakeholder communication within Cloud & Infrastructure Services operations.

Ideal candidates will have a BE/CS/IT background, ITIL Foundation, and exposure to ServiceNow, with experience in Command Center, NOC, or IT Operations. A strong emphasis on reporting and analytics is noted.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.

Responsibilities

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously.

Skills

ITIL Incident Management

Incident & Problem Handling

Stakeholder Management

Analytical Thinking

Communication

Education

Bachelor's degree in Engineering/CS/IT

Tools

ServiceNow

Excel

Power BI

Job description

BANGALORE, Infosys Limited CISAMRMFRE-Command Center Analyst Admin-Jl4

Job ID/Reference Code INFSYS-INDEED1-253054

Work Experience 4 - 6 Years

Job Title CISAMRMFRE-Command Center Analyst Admin-Jl4

Educational Requirements Bachelor of Engineering

Service Line Cloud & Infrastructure Services

Responsibilities

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.

Preferred Skills

• Technology->Infrastructure- Administration Monitoring->Remedy-Design and Remedy-Administration->Service Now Foundational->Program Management->Organization Change Management Technology->Infrastructure Security->IT Service Management Foundational->Service Management->ITIL Foundational->IT User Management->Incident and Request Management Technology->Mana->Command Center