CISAMRMFRE-Command Center Analyst Admin-JL3

Infosys; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Infosys in Bengaluru seeks an IT Operations professional with strong ITIL discipline to manage incidents, escalations, and service delivery across server, network, cloud, and security domains.

The role emphasizes analytical troubleshooting, stakeholder and client engagement, and reporting using Excel, Power BI, and monitoring tools. ITIL Foundation and ServiceNow exposure are preferred. Bachelor’s degree required.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.

Skills

ITIL processes

Incident management

Problem management

Change management

Service management

Major incident

Escalation management

Stakeholder management

Client management

Analytical skills

Troubleshooting

Education

Bachelor's degree in Engineering, Computer Science, Information Technology

ITIL Foundation Certification

Tools

Excel

Power BI

ServiceNow

Monitoring tools

Job description

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments. Required Skills
• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.