CISAMRMFRE-Command Center Analyst Admin-Jl4

Infosys; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Infosys in Bengaluru seeks a capable IT service management professional to join its operations team. You will apply ITIL processes across incident, problem, change, and service management, coordinating major incidents and escalations while liaising with clients and stakeholders.

The role requires excellence in communication, strong analytical and troubleshooting skills, and hands-on experience with ServiceNow, Power BI, and monitoring tools to deliver timely dashboards and reports.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, or related discipline.
• ITIL Foundation Certification preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.

Skills

Incident management

Problem management

Change management

Service management

ITIL processes

Stakeholder management

Client management

Analytical skills

Troubleshooting

Verbal communication

Written communication

Education

Bachelor's degree in Engineering/Computer Science/Information Technology

Tools

ServiceNow

Power BI

Excel

Monitoring tools

Job description

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.