Assistant Manager | Fresher Graduated

Kotak Life Insurance; Mumbai Suburban; On-site; INR 500,000 - 800,000; Full time

Job summary

Kotak Life Insurance is hiring an Assistant Manager to handle customer queries and coordinate with internal teams to ensure resolution. Freshers are welcome and the role emphasizes strong communication and service orientation.

The position is based in Mumbai Suburban and offers exposure to digital channel promotions and customer-centric processes. The role requires graduation and good communication skills, with responsibilities spanning multi-channel support, data updates, and cross-functional

Qualifications

• Respond to customer queries via email, web chat, letters and phone.
• Identify customer needs and provide service accordingly.
• Update internal database with information about technical issues and useful discussions with customers.
• Coordinate with other internal teams to provide customer resolution to query or request.

Responsibilities

• Respond to customer queries in a timely and accurate way via multiple channels.
• Identify customer needs and service accordingly.
• Update internal database with information about technical issues and useful discussions with customers.
• Co-ordination with other internal teams to provide customer resolution to query or request.
• Inform customers about new features and functionalities and promote digital channels of service.
• Timely follow up with customers to ensure queries are resolved.
• Maintain customer centricity at the core of all transactions.

Skills

Good communication

Education

Graduated

Job description

We are hiring !!

Great opportunity for freshers..

Kotak life insurance

Designation : Assistant Manger

Education : Graduated

Skills Required : Good communication

Roles and Responsibility :

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies