Collections Specialist

clarivate; India; On-site; INR 480,000 - 600,000; Full time

Job summary

Clarivate Plc in Chennai, India, is seeking a Collections Specialist to join the Collections team. The role focuses on accounts receivable, credit control, and resolving client disputes with strong emphasis on timely collections.

A minimum of 2 years in AR/collections with ERP experience is preferred. You will collaborate with billing and sales to reconcile client accounts, handle a portfolio of 400+ clients, and produce debt analysis reports.US shift hours apply, with the company promoting

Qualifications

• Minimum 2 years in A/R, collections, and reconciling customer accounts.
• Bachelor's degree in Finance (B.Com, BBA, MBA preferred).
• Familiarity with billing portals and ERP systems is a plus.

Responsibilities

• Collect overdue debts via calls, emails, and mail with minimal direction.
• Provide supporting documentation to assist payment claims.
• Research client queries and respond in a timely manner.
• Reconcile accounts to align with client records and payments.
• Interact with internal and external stakeholders to resolve issues and negotiate payments.
• Maintain individual performance statistics and accuracy.
• Generate reports on debt analysis as required.
• Manage a portfolio of at least 400 clients.

Skills

Accounts receivable

Collections

Reconciliation

Education

Bachelor's degree in Finance

Tools

Oracle NETSUITE

Job description

We are looking for a Collections Specialist to join our Collections team in Chennai. This is an amazing opportunity to work on multiple products with the business. We have a great skill set in Collections and we would love to speak with you if you have skills in Accounts receivables, Credit control, Collections.

About You - experience, education, skills, and accomplishments

• Minimum 2 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer's accounts (debits, credits etc.)
• Bachelors degree in Finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle NETSUITE knowledge would be an added advantage.
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.

It would be great if you also had.

• Strong Negotiation and problem-solving abilities.
• Ability to work independently, prioritize tasks and meet deadlines.

What will you be doing in this role?

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

About the Team

The team consist of 11 people from India region working for US region clients. We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years.

Hours of Work

9 hours shift basically 2p.m to 11p.m, but the shift time may vary (Mostly US shift) as per business requirement.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.