Collections Specialist

Cyble; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading cybersecurity intelligence firm in Bengaluru is looking for a detail-oriented Collections Specialist. In this role, you will manage contract renewals, ensure timely payment collections, and work closely with sales and finance teams. Candidates should have over 3 years of experience in collections or customer service and be proficient in Microsoft Excel. This role offers opportunities for career advancement in an inclusive environment.

Qualifications

• 3+ years of experience in collections, renewals, accounts receivable, or customer service.
• Familiarity with CRM and billing tools.
• Proficient in Microsoft Excel and other MS Office applications.

Responsibilities

• Monitor upcoming contract expirations and initiate timely renewal communications.
• Follow up on past-due accounts via phone and email.
• Negotiate payment arrangements and manage payment plans.

Skills

Strong negotiation skills

Interpersonal skills

Organizational skills

Proficient in Microsoft Excel

Ability to manage multiple tasks

Tools

CRM tools

Billing tools

Job description

Collections Specialist – Cyble Inc

Cyble is revolutionizing the cybersecurity intelligence landscape. Founded in 2019, it has become a leading force in proactive cyber threat detection and mitigation with offices across 20 countries.

We are seeking a detail-oriented and customer-focused Collections Specialist to manage contract renewals and ensure timely payment collections. This role drives retention, maintains positive customer relationships, and minimizes outstanding receivables.

What You’ll Do

Renewals

• Monitor upcoming contract expirations and initiate timely renewal communications.
• Work with customers to ensure a smooth renewal process and address any concerns or objections.
• Collaborate with sales, customer success, and finance teams to align renewal strategies.
• Generate and send renewal quotes, agreements, and supporting documentation.
• Maintain accurate renewal data and forecasts in CRM or billing systems.

Collections

• Contact customers via phone, email, or other methods to follow up on past‑due accounts.
• Resolve payment disputes and elevate issues when necessary.
• Negotiate payment arrangements and manage payment plans if applicable.
• Track aging reports and update collection statuses.
• Coordinate with internal teams on payment posting, invoicing errors, or credit adjustments.

What You’ll Need

• 3+ years of experience in collections, renewals, accounts receivable, or customer service.
• Familiarity with CRM and billing tools.
• Strong negotiation, interpersonal, and organizational skills.
• Proficient in Microsoft Excel and other MS Office applications.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.

Bonus Points If You Have

• Experience in SaaS, telecom, or subscription‑based industries.
• Knowledge of revenue recognition and basic accounting principles.
• Multilingual abilities relevant to the customer base.

If you like working in an inclusive environment, want to advance your career quickly, and value your opinions, look no further than Cyble, Inc.

Cyble, Inc. takes into consideration an individual’s skillset, experience and location in making final salary determination. For further details, please discuss with the HR.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status, age, or genetics, or any other characteristic protected by law.

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