Collections Manager - Front End - Hyderabad

Aditya Birla Insulators; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Aditya Birla Housing Finance Limited is seeking a Collections Manager to oversee the collections at a location level, coordinating with in-house and external teams to recover delinquent assets and ensure regulatory compliance. The role spans city-level portfolios, with a focus on profitability and risk control.

The incumbent will manage portfolios across housing loan products, lead negotiations with defaulters, and ensure accurate documentation and adherence to policies.

Qualifications

• Minimum 6–8 years of experience in collections management.
• Experience with agencies or vendors management.
• Ability to plan and implement collections strategies.
• Strong leadership, negotiation and communication skills.
• Understanding of credit and risk processes.

Responsibilities

• Manage the collections process at a Location/City level, streamlining operations and minimizing default losses.
• Monitor delinquent accounts in the city/cities managed and flag likely defaults.
• Work with nonperforming/delinquent borrowers to create optimal recovery solutions.
• Ensure all collections documentation complies with internal norms and policies.

Skills

Collections Management

Location Head

Vendor Management

Negotiation

Leadership

Education

Graduate

Postgraduate

Job description

Job Purpose

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 23 cities, working with nonperforming defaulting borrowers to create optimum recovery solutions.

To liaise with inhouse and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Dimensions

Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter

Job Context and Major Challenges

Organizational Context

• Part of the Aditya Birla Capital Limited, Aditya Birla Housing Fice Limited (ABHFL) is registered with the National Housing Bank as a housing fice company under the National Housing Bank Act, 1987. The company offers a complete range of housing fice solutions such as home loans, home improvement and home construction loans, balance transfer and topup loans, loans against property and construction fice. The company acquired its license on and has aggressive growth plans.
• ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and selfemployed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40, 000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.
• The ABHFL Sales organization works broadly with 3 customer segments retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tieups and construction fice), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Selfemployed, with both of these having very different preferences and needs.

Job Context

The Risk Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

Key Challenges

• To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Fice for the delinquent portfolio in the City / Cities managed
• To achieve the desired collections efficiencies across products managed
• Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts
• Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head Collections RISK team.
• Ensure that all Collections Activities are properly documented in the form of Collections Trails
• Ensure that all Collections Processes Risk Goverce Mandates rolled out are completely adhered to at each location.
• Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
• Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
• Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
• Coordination with legal team for all collections legal cases.

Knowledge / Skills / Experience

Graduate / PostGraduate

• Minimum 68 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.
• Experience in agencies /vendors management.
• An initiator with very high level of energy.
• Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.
• Market understanding and collections/Fraud techniques.

Key Result Areas

• Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt
• Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment
• Work with nonperformingdelinquent borrowers to create optimum recovery solutions.
• Ensure that all documentation related to the collections process is maintained in accordance with internal norms