Regional Collections Manager

Aditya Birla Insulators; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Aditya Birla Housing Finance Limited (ABHFL) is seeking a Collections Manager / Location Head to oversee the delinquent portfolio at the city level, ensuring optimal recovery strategies for CMG, CFG and Mortgages. You will coordinate with in-house and external collections teams, maintain compliance with policies and regulatory norms, and drive performance across locations.

Responsibilities include negotiating with critical accounts, documenting collections trails, coordinating with legal teams,

Qualifications

• Graduate or postgraduate with experience in collections management.
• Experience in agencies/vendors management and negotiation.
• Strong leadership and communication skills; risk awareness.

Responsibilities

• Manage collections at city level to minimize NPAs.
• Coordinate with internal/external collections teams.
• Ensure compliance with policies and regulations.
• Negotiate with delinquent accounts and coordinate legal actions.

Skills

Collections management

Negotiation

Leadership

Regulatory compliance

Vendor management

Stakeholder management

Education

Graduate / Postgraduate

Job description

Job Summary

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 23 cities, working with nonperforming defaulting borrowers to create optimum recovery solutions. To liaise with inhouse and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Job Context

Job Context/ Job Challenges: Part of the Aditya Birla Capital Limited, Aditya Birla Housing Fice Limited (ABHFL) is registered with the National Housing Bank as a housing fice company under the National Housing Bank Act, 1987. The company offers a complete range of housing fice solutions such as home loans, home improvement and home construction loans, balance transfer and topup loans, loans against property and construction fice. The company acquired its license on and has aggressive growth plans. ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and selfemployed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40, 000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country. The Risk Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

Job Role

• To enable enhanced business profitability through the effective management of the delinquent portfolio for CMG, CFG and Mortgages for the delinquent portfolio in the City / Cities managed
• To achieve the desired collections efficiencies across products managed
• Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts
• Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head Collections RISK team.
• Ensure that all Collections Activities are properly documented in the form of Collections Trails
• Ensure that all Collections Processes Risk Goverce Mandates rolled out are completely adhered to at each location.
• Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
• Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
• Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
• Coordination with legal team for all collections legal cases.

Knowledge / Skills / Experience

• Graduate / PostGraduate
• Minimum 68 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.
• Experience in agencies /vendors management.
• An initiator with very high level of energy.
• Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.
• Strong interpersonal skills and good team player.
• Excellent leadership, Analytical, Negotiation, influencing and communication skills.
• Market understanding and collections/Fraud techniques.

Key Result Areas

KRA 1

• Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt.
• Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment.
• Work with nonperformingdelinquent borrowers to create optimum recovery solutions.
• Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
• Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.
• Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.

KRA 2

• Liaise with internal and external agencies to drive the collections process in an efficient manner.
• Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections.
• Oversee the selection process for external agencies, ensuring adequate training of the collections staff.
• Liaise with external collections agencies to ensure collection of overdue debts in a timely manner.
• Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process.