Collections Manager

HDB Financial Services; Navi Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HDB Financial Services is seeking an experienced professional to lead delinquent account collections for a defined portfolio. You will manage a team of managers and leaders, coordinate with business and collection units across locations, and oversee vendor partnerships to optimize recoveries.

Responsibilities include field and call center oversight, MIS reporting, process design, and ensuring adherence to collection strategies and staffing plans.

Responsibilities

• Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders
• Managing a team of Team Managers and Team Leaders
• Coordinating with Business and collection functions across locations
• Appointing, managing & developing collection vendors to ensure collections from delinquent customers
• Ensuring call centre activities are supported by robust field management
• Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions
• Putting vendor management in proper shape to ensure smoother operations
• Formulating various processes related to customer services in initial phase and their compliance
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations
• Ensuring collection strategy execution as per plan and capacity
• Maintaining Attrition level
• Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit
• Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets
• Should take care of branch Admin Work and Employee Engagement activity

Job description

Role & responsibilities

• Managing and monitoring delinquent account collection for the assigned portfolio and a

team of team managers and team leaders

• Managing a team of Team Managers and Team Leaders
• Coordinating with Business and collection functions across locations
• Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
• Ensuring call centre activities are supported by robust field management.
• Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
• Putting vendor management in proper shape to ensure smoother operations.
• Formulating various processes related to customer services in initial phase and their compliance.
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
• Ensuring collection strategy execution as per plan and capacity
• Maintaining Attrition level
• Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit
• Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets
• Should take care of branch Admin Work and Employee Engagement activity