Collections Associate

Brivo; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

Brivo in Bangalore is seeking a Collections Associate with 2.5–3 years of experience in end-to-end AR operations, focusing on international customers across US, EMEA, and APAC. You will handle calls, follow-ups, and payments application with accuracy and attention to DSO targets.

Responsibilities include managing collections, cash posting in NetSuite, dispute resolution, and collaborating with Sales and Finance to resolve payment issues while maintaining strong customer relationships across time

Qualifications

• 2.5–3 years of experience in AR, Collections and Cash Application.
• Experience in international collections across US, EMEA and APAC.

Responsibilities

• Manage end-to-end collections for international customers (US/EMEA/APAC).
• Follow up with customers via email and calls to ensure timely collections.
• Post and reconcile customer payments in Oracle NetSuite.
• Resolve payment discrepancies and unapplied cash.
• Coordinate with internal teams to resolve disputes and deductions.
• Maintain dispute tracker and monitor aging reports.

Skills

Accounts Receivable

Collections

Cash Application

Customer Service

Analytical Skills

Communication

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

Oracle NetSuite

MS Excel

Job description

Collections Associate

Department: Finance

Employment Type: Full Time

Location: Bangalore

Reporting To: Muthahir Ahmed

Description

We are looking for a proactive and detail-oriented Collections & Cash Application Associate with 2.5–3 years of experience in managing end-to-end Accounts Receivable (AR) operations. The ideal candidate should have strong hands-on experience in international collections across US, EMEA, and APAC regions, cash application using Oracle NetSuite, customer relationship management, and dispute resolution.

The candidate should be comfortable handling client calls, following up on overdue invoices, resolving payment-related queries, and ensuring timely and accurate application of customer payments. Strong communication, analytical, problem-solving, and stakeholder management skills are essential.

Key Responsibilities

1. Collections Management

• Manage end-to-end collections activities for international customers across US, EMEA, and APAC regions.
• Proactively follow up with customers through emails and calls to ensure timely collection of outstanding invoices.
• Monitor accounts receivable aging reports and prioritize collection efforts based on overdue balances.
• Drive collection targets and ensure adherence to defined DSO (Days Sales Outstanding) and cash flow objectives.
• Maintain regular follow-ups on outstanding invoices, payment commitments, and overdue accounts.
• Escalate high-risk and long-pending overdue accounts to the appropriate stakeholders.
• Maintain accurate records of collection activities, customer responses, and payment commitments.
• Perform daily cash application activities, ensuring timely and accurate posting of customer payments.
• Hands-on experience with Oracle NetSuite for cash application and payment reconciliation.
• Identify and resolve unapplied, unidentified, and partially applied cash.
• Reconcile customer remittances against open invoices and ensure accurate allocation of payments.
• Handle payment discrepancies, short payments, overpayments, and deductions.
• Coordinate with customers and internal teams to obtain remittance details and resolve payment allocation issues.
• Ensure timely clearing of unapplied cash and maintain accurate customer account balances.
• Independently handle customer calls and participate in regular collection review meetings.
• Communicate professionally with international customers regarding outstanding invoices, payment status, and account discrepancies.
• Build and maintain strong customer relationships to facilitate timely payments.
• Coordinate with internal teams, including Sales, Customer Support, Billing, and Finance, to resolve customer queries.
• Provide timely updates to customers and internal stakeholders on payment commitments and outstanding issues.
• Demonstrate confidence and professionalism while handling difficult customer conversations.
• Identify, investigate, and resolve invoice disputes and payment deductions.
• Analyze customer disputes related to pricing, billing discrepancies, missing invoices, credit notes, and service-related issues.
• Coordinate with relevant internal departments to ensure timely dispute resolution.
• Maintain a dispute tracker and follow up on open disputes until closure.
• Ensure disputed invoices are resolved within agreed timelines to avoid delays in collections.
• Identify recurring dispute patterns and highlight opportunities for process improvement.

Skills, Knowledge & Expertise

• 2.5–3 years of relevant experience in Accounts Receivable, Collections, and Cash Application.
• Strong hands-on experience in international collections covering US, EMEA, and APAC regions.
• Working knowledge and practical exposure to Oracle NetSuite, particularly cash application activities.
• Experience in handling client calls independently and managing customer escalations.
• Good understanding of end-to-end Accounts Receivable processes.
• Experience in dispute resolution, deduction management, and reconciliation.
• Strong knowledge of AR aging, DSO, unapplied cash, and collection metrics.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and follow-up skills.
• Ability to manage multiple customer accounts and prioritize activities based on business requirements.
• Good working knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters, and basic data analysis.
• Ability to work with international customers across different time zones.
• Exposure to international payment methods, including ACH, wire transfers, SWIFT, and bank transfers.
• Understanding of credit management and customer credit terms.
• Experience working with high-volume AR portfolios.
• Exposure to automated collection tools and ERP-based reporting.
• Ability to identify process gaps and recommend improvements.
• Bachelor's degree in Commerce, Finance, Accounting, or a related discipline.
• Relevant experience in Accounts Receivable / Order-to-Cash (O2C) operations.