Billing Analyst

Ecolab Global Services; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Ecolab Global Services in Pune seeks a Billing Analyst to manage accounts receivable, resolve disputes, and support collection strategies to improve cash flow.

You will work with Sales, Customer Service and Finance to ensure timely payments, accurate records and a strong customer experience, while following established billing procedures.

Qualifications

• Bachelor's degree in Finance/Accounting (preferred) or a relevant diploma.
• Proficiency in MS Office with working knowledge of ERP/CRM systems.
• 1+ years of experience in collections or customer service.
• Strong verbal and written communication skills.
• Basic understanding of accounting principles.

Responsibilities

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
• Assist the supervisor in executing and refining collection strategies to improve receivable performance.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
• Prepare and issue manual dunning letters across various levels in accordance with established procedures.
• Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.
• Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.
• Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
• Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments.
• Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Skills

Verbal communication

Written communication

Team collaboration

Time management

Customer interaction

Negotiation

Education

Bachelor's degree in Finance/Accounting (preferred) or diploma

Tools

MS Office

ERP systems

CRM systems

Job description

Role Overview

The Billing Analyst plays a critical role in ensuring healthy cash flow and maintaining strong financial discipline within the organization. This role is responsible for managing accounts receivable, reducing overdue balances, resolving customer disputes, and supporting the implementation of collection strategies. The analyst collaborates closely with crossfunctional teams to ensure timely payment realization, accurate financial records, and excellent customer experience.

Responsibilities

Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.

Assist the supervisor in executing and refining collection strategies to improve receivable performance.

Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.

Prepare and issue manual dunning letters across various levels in accordance with established procedures.

Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.

Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.

Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.

Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments.

Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Qualifications

Bachelors degree in Finance/Accounting (preferred) or a relevant diploma.

Proficiency in MS Office with working knowledge of ERP/CRM systems.

1+ years of experience in collections or customer service.

Strong verbal and written communication skills.

Basic understanding of accounting principles.

Competencies

Accuracy and attention to detail

Strong verbal and written communication

Customer interaction and negotiation

Team collaboration

Time management and prioritization

Key Performance Indicators (KPIs)

Percentage of accounts receivable collected on time - Pass due %

Call Efficiency (contacts per day/week)

Data Accuracy in systems