Collections Analyst

NCR Atleos; Mumbai City; Hybrid; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

NCR Atleos, headquartered in Atlanta, is a leading provider expanding financial access and managing a global portfolio. The role focuses on credit extension and collections, overseeing a defined customer portfolio, and ensuring timely collections across channels.

Under area manager direction, you will analyze payment issues, coordinate with sales, and document financial statuses while maintaining robust account health and risk awareness in a hybrid Mumbai-based work setup.

Qualifikationen

• Bachelor's degree in business or related field.
• 2+ years’ experience in credit/collection.
• Team management experience.
• Strong written and verbal communication skills.
• Proficient in MS Word and MS Excel with reporting skills (pivot tables).

Aufgaben

• Manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio.
• Confer with customer by telephone to determine overdue payments; reviewing terms of sales, service, or credit contract with customer.
• Research payment issues involving disputed deliveries, returns and credits, which have, or may result in, delinquent balances.
• Resolve delinquent balances promptly to prevent further aging.
• Work with manager to identify accounts with credit risk requiring credit hold or outside collection.
• Record information about financial status of customer and document collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls and provide invoices to customers; sort and file correspondence.
• Maintain portfolio in good shape and assess risks and necessary actions.

Kenntnisse

MS Excel

Pivot tables

MS Word

Communication skills

Ausbildung

Bachelor’s degree in business

Jobbeschreibung

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Roles & Responsibilities

• Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
• Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.
• Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
• Record information about financial status of customer and documents status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls, provides invoices to customers, sorts and files correspondence.
• Is able to maintain the collection calls with multiple stakeholders (customer, sales, management etc.)
• Must be process oriented and should know the collection processes and scenarios
• Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken.
• Proven track of good and stable performance (internal candidates).
• Ability to support manager in process related actions or analysis.

Basic Qualifications:

• Bachelor’s degree in business or related field
• Over two years’ experience as a credit/collection specialist; or any equivalent
• Team Management experience
• Combination of acceptable training, education, and experience
• Must possess effective written and verbal communications skills.
• Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas, pivot tables etc.)
• #LI-PK3

#Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.