Collections Analyst

NCR Atleos Corporation; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

NCR Atleos in Mumbai is seeking a dedicated Credit/Collections Specialist to manage a portfolio of customers under the direction of the area manager. You will handle overdue accounts, analyze contracts, and resolve payment issues through calls and documentation.

You will review terms, coordinate with sales, and maintain records to mitigate credit risk. The role requires strong communication skills and proficiency in MS Word and Excel, with a focus on accurate reporting.

Qualifications

• Bachelor's degree in business or related field.
• At least 2 years’ experience in credit/collections or equivalent team management.
• Strong written and verbal communication skills.

Responsibilities

• Under the area manager's direction, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers.
• Confer with customers by telephone to determine reasons for overdue payments; review terms of sales, service, or credit contracts.
• Research payment issues involving disputed deliveries, returns and credits that may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Identify accounts that may present credit risk, require credit hold, or outside collection, in coordination with management.
• Record information about customers’ financial status and document collection progress.
• Keep sales representatives updated on account status and problems.
• Handle incoming calls, provide invoices to customers, and organize correspondence.
• Maintain portfolio discipline and assess risks and required actions.

Skills

Communication skills

MS Word & Excel

Pivot tables

Analytical thinking

Education

Bachelor's degree in business or related field

Tools

MS Word

Excel

CRM/ERP software

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Roles & Responsibilities

• Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
• Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.
• Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.
• Resolve issues quickly to prevent further aging of delinquent balances.
• Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
• Record information about financial status of customer and documents status of collection efforts.
• Keep sales representatives aware of account status and problems.
• Answer incoming calls, provides invoices to customers, sorts and files correspondence.
• Is able to maintain the collection calls with multiple stakeholders (customer, sales, management etc.)
• Must be process oriented and should know the collection processes and scenarios
• Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken.
• Proven track of good and stable performance (internal candidates).
• Ability to support manager in process related actions or analysis.

Basic Qualifications:

• Bachelor's degree in business or related field
• Over two years’ experience as a credit/collection specialist; or any equivalent Team Management experience
• Combination of acceptable training, education, and experience
• Must possess effective written and verbal communications skills.
• Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.
• Especially Excel skills related to reporting (formulas, pivot tables etc.)

#LI-PK3 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.