Collections Analyst

NCR Atleos; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

NCR Atleos in Mumbai seeks a diligent Collections Analyst to manage credit extension and collections for a defined portfolio. You will contact customers by phone to determine reasons for overdue payments, review terms, and document collection progress.

Reporting to the area manager, you will help prevent delinquent balances, prepare reports in MS Word/Excel, and collaborate with sales and management to mitigate credit risk. A Bachelor's degree and 2+ years in collections are required.

Qualifications

• Bachelor's degree in business or related field.
• 2+ years experience in credit/collection or similar role.
• Strong written and verbal communication skills.

Responsibilities

• Under area manager, manage credit extension and collections for a specific portfolio.
• Confer with customers by phone to determine overdue payments and review terms.
• Record financial status and status of collection efforts; coordinate with sales and management.

Skills

Communication skills

Education

Bachelor's degree in business or related field

Tools

MS Word

Excel

Pivot Tables

Job description

## Collections AnalystApplylocations: MUMBAI, INDtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 29, 2026 (3 days left to apply)job requisition id: R1153914**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Key Roles & Responsibilities*** Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers* Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.* Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.* Resolve issues quickly to prevent further aging of delinquent balances.* Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.* Record information about financial status of customer and documents status of collection efforts.* Keep sales representatives aware of account status and problems.* Answer incoming calls, provides invoices to customers, sorts and files correspondence.* Is able to maintain the collection calls with multiple stakeholders (customer, sales, management etc.)* Must be process oriented and should know the collection processes and scenarios* Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken.* Proven track of good and stable performance (internal candidates).* Ability to support manager in process related actions or analysis.**Basic Qualifications:*** Bachelor's degree in business or related field* Over two years’ experience as a credit/collection specialist; or any equivalent* Team Management experience* Combination of acceptable training, education, and experience* Must possess effective written and verbal communications skills.* Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas, pivot tables etc.)* #LI-PK3#Li-HybridOffers of employment are conditional upon passage of screening criteria applicable to the job.**EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.