AR Disputes Analyst

NCR Atleos; Mumbai Suburban; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading financial services company is looking for an AR Disputes Analyst in Mumbai. The role involves resolving customer queries and disputes, providing leadership to billing teams, and ensuring high-quality service. Ideal candidates will have experience in collections or billing and skills in problem-solving and communication. This is a full-time entry-level position offering a collaborative work environment.

Qualifications

• Prior collections, billing, or dispute management experience preferred.
• Strong problem-solving and customer service skills.
• Ability to communicate difficult messages to Sales Leadership.

Responsibilities

• Respond to all customer/collector queries promptly.
• Resolve root cause issues from disputes.
• Provide leadership and guidance to outsourced teams.

Skills

Problem-solving

Customer service

Communication

Accountability

Collaboration

Job description

AR Disputes Analyst at NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

Responsible for superior service by ensuring customer queries and disputes are handled in a timely manner and in accordance with company policy and procedures. You will engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for the designated Line of Business (LoB).

Key Areas of Responsibility

• Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction.
• Resolve root cause issues that are driven through disputes from an order to cash perspective.
• Provide leadership, training and guidance to outsourced billing and collections teams to facilitate timely resolution of disputes.
• Communicate effectively (oral and written) to identify and document necessary information.
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels based on customer demands to ensure quality service is always provided.
• Adhere to quality and compliance guidelines.
• Support new initiatives and successful implementations.
• Interface with sales, account support, operations, and account management leaders; coordinate with outsourced and retained resources as needed to resolve and close issues.

Skills and Qualifications

• Prior collections, billing, or dispute management experience preferred
• Strong problem-solving and customer service skills
• Ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate risk
• Ability to drive results through virtual and cross-functional teams
• Strong sense of accountability and urgency
• Passion for delivering excellent service and resolving service problems
• Ability to work collaboratively with other team members from different disciplines and backgrounds

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Banking