Service Operations Associate II

NCR Atleos; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. With about 20,000 employees, the company focuses on optimizing branch operations, improving efficiency and increasing self-service availability for financial institutions and retailers worldwide.

The role involves directly working with customers to resolve recurring or standard problems, generating incident reports, reviewing history to identify faults, coordinating engineer schedules on-site, updating work orders,

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

• Works directly with customers to resolves recurring or standard problems
• Generates daily and weekly incident reporting
• Reviews incident history to determine recurring faults
• Allocates engineer appointment times for jobs requiring multiple resources on-site
• Coordinate project start up activities
• Updates work orders and provides status information
• Assigns and distributes workload of CE’s to meet SLA’s across broader areas.
• May responds to escalated calls
• Participates in product set or customer base training
• May implements remote fixes relying on guided search for diagnosis across multiple products
• Allocates engineer appointment times for jobs requiring multiple resources on-site
• Handles planning and installation schedule assignments across large geographic territory

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.