Collection Specialist

PERSOL; Gurugram District; Hybride; INR 650 000 - 850 000; Plein temps

Résumé du poste

PERSOL in Gurgaon, India is seeking a diligent Collections Specialist to join our global finance team. You will sit in the Order-to-Cash group and provide collections coverage for ANZ customers during their business hours, ensuring receivables stay current and billing queries are resolved.

You will follow a systematic aging-based collection process, escalate complex issues to the AR Lead, and collaborate with Billing, Services and Sales across time zones.

Qualifications

• Bachelor's degree in Commerce, Accounting or Finance
• 3–5 years of collections experience
• Knowledge of AR cycle and accounting principles
• Excellent communication and negotiation skills
• Experience with Sage Intacct and Salesforce preferred

Responsabilités

• Contact customers for payment reminders and resolve billing discrepancies
• Monitor ANZ and US AR to keep records accurate
• Follow up systematically by aging bucket to collect payments
• Escalate complex cases to AR Lead or Controller
• Collaborate with Billing, Services and Sales across time zones
• Prepare AR status and aging reports for management

Connaissances

Communication skills

Negotiation

Problem-solving

Attention to detail

Independent worker

Phone etiquette

English accent neutral

Formation

Bachelor's degree in Commerce/Accounting/Finance

Outils

Sage Intacct

Salesforce

Excel

Description du poste

JD - Collections Specialist/ AR

Title: Collections Specialist

Reporting manager: Lead - AR Grade: L4 Analyst

Location: Gurgaon, India GCC Work Mode: Hybrid/ Onsite Shift: IST 7:00 AM – 4:00 PM

Role description (where you fit) We are looking for a diligent Collection Specialist to join our global finance team. You sit in the Order-to-Cash team and provide collections coverage for customers in Australia and New Zealand during their business hours. You will keep ANZ receivables current, resolve billing queries and follow up systematically, escalating complex cases to senior team members.

Key responsibilities

• Contact customers for payment reminders and resolve billing discrepancies.
• Monitor and manage ANZ and US AR to keep records accurate and up to date.
• Run a systematic follow-up process by aging bucket to collect outstanding payments.
• Escalate advanced collections issues and payment-plan negotiations to the AR Lead or Assistant Controller.
• Collaborate with other departments to resolve customer issues related to invoicing or collections
• Update and maintain customer records with accurate contact and payment information.
• Evaluate delinquent accounts and recommend collection-agency referral.
• Work with Billing, Services and Sales to resolve invoicing and customer issues across time zones.
• Prepare AR status and aging reports for management.

Required qualification and experience

• Bachelor's degree in Commerce, Accounting or Finance preferred.
• 3–5 year of collections experience required.
• General knowledge of accounting principles and the AR cycle.
• Excellent communication and negotiation skills; neutral English accent and confident phone etiquette.
• Proficiency in Sage Intacct and Salesforce is preferred; strong Excel skills.
• Experience with ANZ customers, GST invoicing or multi-currency AR is a plus.
• Strong problem-solving skills, attention to detail and ability to work independently.
• Comfort with an early-morning India shift aligned to ANZ hours.