Collection Specialist

HVT Technologies; Bengaluru; On-site; INR 550,000 - 800,000; Full time

Job summary

HVT Technologies is seeking a diligent Collections Associate to help manage customer accounts within our order-to-cash cycle, ensuring accuracy and timeliness of payments.

You will conduct follow-ups, reconcile invoices, and maintain detailed records of correspondence with customers while coordinating with internal teams to resolve payment issues and keep accounts current.

Responsibilities

• Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
• Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
• Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken
• Investigate and resolve internal and external customer inquiries related to invoice status and issues
• Provide customers with statements, invoices, and assistance as needed to facilitate payments
• Notify sales team of delinquent accounts and any actions being taken
• Timely elevate accounts for assistance when issues are identified or where appropriate
• Review daily bank activity and apply cash receipts to customer invoices
• Review and reconcile customer overpays, short pays and discrepancies
• Follow up with customers to obtain sufficient remittance advices to accurately post cash received

Job description

Roles and Responsibilities

Collections

• Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
• Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
• Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
• Investigate and resolve internal and external customer inquiries related to invoice status and issues
• Provide customers with statements, invoices, and assistance as needed to facilitate payments
• Notify sales team of delinquent accounts and any actions being taken
• Timely elevate accounts for assistance when issues are identified or where appropriate

Cash Receipts

• Review daily bank activity and apply cash receipts to customer invoices
• Review and reconcile customer overpays, short pays and discrepancies
• Follow up with customers to obtain sufficient remittance advices to accurately post cash received