Collection Officer - Housing Loan Collections

Tata Capital Finance Ltd; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata Capital Finance Ltd in Chennai seeks a driven Collection Officer for Housing - Non X Bucket. The role focuses on negotiating payment plans, reducing delinquencies, and maintaining customer partnerships.

You will handle multiple sources, track portfolios by bucket and DPD, and coordinate with teams to ensure compliant collections while delivering strong customer service and accurate account updates. The candidate should hold a Graduate or postgraduate degree with strong communication and

Qualifications

• Graduate or postgraduate degree.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non-payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education

Graduate, Masters/Postgraduate

Job description

Collection Officer - Housing - Non X Bucket - Chennai - Centennial Square (5th Floor) - J Grades

Job Purpose To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Core Responsibilities:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Qualification:

Graduate ,Masters/Postgraduate