Collections Executive - Retail MFB - Collections - Vadtal - Desai Vago - J Grades

Tata Capital; Anand; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Capital is seeking a proactive Collections Specialist to drive the receivables collection process across multiple sources. You will negotiate payment schedules, track delinquency by bucket and DPD, and ensure accurate account records.

The role requires coordinating with tracing agencies and involving senior management when needed to accelerate collections, while maintaining customer relationships and regulatory compliance.

Qualifications

• Graduate degree mandatory.
• Experience in collections or receivables preferred.

Responsibilities

• Drive the collection process across multiple sources to reduce outstanding amounts and days sales outstanding.
• Negotiate payment schedules that suit customers while protecting creditor interests.
• Track portfolio for buckets and delinquency, focusing on non-starters.
• Provide efficient customer service on collections issues and process refunds or account adjustments.
• Maintain accurate customer account details for non-payments, delays, and irregularities; perform calls and reconciliations.
• Trace defaulters in coordination with tracing agencies and suggest remedial actions.
• Engage sales and senior management to accelerate collections and assist in asset repossession when required.
• Ensure compliance with audit/regulatory policies and company procedures.

Skills

Negotiation

Customer service

Account reconciliation

Regulatory compliance

Coordination

Education

Graduate

Job description

Job Description:

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate

Requirements: