Accounting Operations Sr. Analyst

Ribbon Communications; Mumbai; Sur place; INR 630 000 - 770 000; Plein temps

Résumé du poste

Ribbon Communications in Mumbai seeks an experienced Collections Specialist to manage overdue accounts and secure timely payments. You will contact customers by phone and email, prioritise actions based on risk, and maintain precise records in the ERP system.

Strong English communication and a professional telephone presence are essential. Ideal candidates have 5 years in a multinational collections role, excellent Excel skills, and a proactive, independent work style.

Qualifications

• 5 years’ experience in a multinational company in customer collections.
• Excellent verbal and written communication in English; a second language is advantageous.
• Excellent telephone presence: professional and courteous, with ability to foster relationships.
• Highly organised with strong attention to detail.
• Ability to establish a daily work routine and prioritise tasks for maximum daily collections.
• Proficient in MS Office applications; Excel is essential.
• General knowledge of accounting and finance.
• Proficiency in ERP software; Oracle experience preferred.
• During peak seasons, time off may be limited.
• Motivated self-starter able to work independently or in a team.

Responsabilités

• Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
• Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
• Maintain accurate collection notes, promised payment dates, dispute status, and follow‑up actions in the ERP/collections system.
• Escalate high‑risk accounts, unresolved disputes, and repeated non‑payment issues to management in a timely manner.
• Analyse, research, and coordinate resolution of issues preventing customer payment, working with Order Management, Sales, Legal, and others.
• Document and communicate collection status on all accounts weekly, with recommendations on resolution.
• Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
• Maintain customer contact lists, internal and external contacts, and customer/payment history.
• Generate AR ageing reports and other ad-hoc reports as required.

Connaissances

Communication

Telephone skills

Organisational skills

Time management

Self-starter

Outils

Oracle ERP

Description du poste

Responsibilities

• Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
• Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
• Maintain accurate collection notes, promised payment dates, dispute status, and follow‑up actions in the ERP/collections system.
• Escalate high‑risk accounts, unresolved disputes, and repeated non‑payment issues to management in a timely manner.
• Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
• Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
• Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
• Maintain customer contact lists, internal and external contacts, and customer/payment history.
• Generate AR ageing reports and other ad-hoc reports as required.

Qualifications

• 5 years’ previous experience in a multinational company in a customer collections role.
• Excellent verbal and written communication skills in English; a second language would be advantageous.
• Excellent telephone presence: professional and courteous, with the ability to foster strong relationships with internal and external customers.
• Highly organised with strong attention to detail.
• Ability to establish a daily work routine and prioritise tasks to ensure maximum daily collection efforts.
• Proficient in all MS Office applications; Excel is essential.
• General knowledge of accounting and finance.
• Proficiency in ERP software is required; Oracle experience is preferred.
• Due to the nature of the workload during peak seasons, such as year end and quarter end, there may be periods in which time off cannot be guaranteed.
• Must be a motivated self-starter with a proactive personality who is able to work independently or as part of a team.

Please Note:

‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’