Collection Officer

Grihum Housing Finance Ltd; Faizabad; On-site; INR 180,000 - 320,000; Full time

Job summary

Grihum Housing Finance Ltd in India seeks a collections executive to recover overdue payments from customers through calls, visits, and follow-ups. You will maintain regular borrower communication, explain repayment obligations, negotiate commitments, update records, and coordinate with branch teams to drive recoveries while upholding ethical practices.

The role requires disciplined reporting with daily collections updates and adherence to company policies.

Qualifications

• Must collect overdue payments via calls, visits, and follow-ups.
• Explain repayment obligations and negotiate payment commitments.
• Update collection records and track delinquent accounts.

Responsibilities

• Responsible for collecting overdue payments from customers through calls, visits, and follow-ups.
• Maintain regular communication with borrowers, explain repayment obligations, negotiate payment commitments, and resolve basic collection queries.
• Update collection records, track delinquent accounts, and coordinate with branch teams for recovery activities.
• Ensure compliance with company policies, maintain professional customer relationships, submit daily collection reports, and achieve assigned recovery targets while following ethical collection practices.

Skills

Communication skills

Negotiation

Follow-up

Record keeping

Ethical practices

Job description

Responsible for collecting overdue payments from customers through calls, visits, and follow-ups

Maintain regular communication with borrowers, explain repayment obligations, negotiate payment commitments, and resolve basic collection queries

Update collection records, track delinquent accounts, and coordinate with branch teams for recovery activities

Ensure compliance with company policies, maintain professional customer relationships, submit daily collection reports, and achieve assigned recovery targets while following ethical collection practices

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