Collection Manager - Writeoff

SkillLabs Resource Services Pvt. Ltd.; Mant; On-site; INR 279,000 - 446,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India seeks a collections specialist to oversee automotive portfolios, allocate work to agencies, and drive timely recoveries. You will coordinate with agencies, review cases with FOS/TL, and manage repo/billing processes while ensuring compliance with approvals and service levels.

The role requires strong data management, independence, and prior agency collection experience. Sharp focus on targets and stakeholder coordination is essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience managing collection agencies.
• Excellent data management skills.

Responsibilities

• Allocate portfolio to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and help manage issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal team for actions against defaulters and enforcement agencies.
• Track BKT resolution with agency and FO level.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train new teams.
• Close CRM queries within assigned TAT.
• Address receipt book discrepancies with agency to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working and require support.

Skills

Collection experience

Data management

Individual contributor

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer