Collection Manager - CV

SkillLabs; Patha Cuddapah; On-site; INR 400,000 - 640,000; Full time

Job summary

SkillLabs is seeking a collections specialist to manage portfolio allocations, coordinate with agencies, and resolve escalations while ensuring compliance with repo procedures. The role emphasizes data accuracy, timely billing closure, and collaboration with legal and enforcement teams.

The candidate should bring 2-3 years of automotive collections experience, strong agency management, and a proven ability to work independently in a fast-paced environment, with a focus on delivering results in

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual Performer.

Responsibilities

• Allocate portfolio to vendor based on past performance trends and FOS availability, ensuring sufficient manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolutions; support agencies on difficult cases.
• Audit receipt book and repo kits periodically.
• Close agency billing within 60 days after the work month completes.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collections/repo-related customer service issues and escalations.
• Coordinate with the legal team to initiate actions against chronic defaulters and interact with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to the next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• If HHT not working, inform IT for support.

Skills

Collection experience

Data management

Independent performer

Agency coordination

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer